Mark West

Experience

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  IBM

  Jan 2004 - Oct 2013

  Vice President

  IBM Sales and Distribution, GM Integrated AccountJoined the GM account in late 2004 to assist with the 2006 GM outsourcing bid program. Area of responsibility was GM Sales Service and Marketing. Won a 5 year, application sustain contract to support over 330 Aftermarket (service parts, service information, warranty, warehousing) applications around the world.Led the establishment of global standardized work processes for managing the base sustain portfolio including 80% off shore staffingLed the performance improvement of the aftermarket application (eg. reduced incoming incidents 50%, reduced mean time to repair incidents 75%, zero aged incidents in backlog)Expanded the base sustain contract with a major SAP project to establish a standard global warranty application which has been successfully deployed to NA, SA and parts of IOAlso have lead account management and client relations responsibility for the GSSM Hosting contract as well as recently taking on GPSC Have established an IBM management system that globally integrates all IBM brands to service GM in the Global Sales, Service, and Marketing space Have worked with IBM Global Delivery Centers in India to deliver key GM services. Currently, there are approximately 500 FTEs spread across Pune, Bangalore, and ChenaiCurrently lead the global GM SAP program for IBM worldwide. This is a major global program encompassing several global GM process areas. Show less

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  KPMG US

  Nov 2013 - Nov 2014

  Account Director

  Lead business development, solutioning and client relationships at major Automotive clients.

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  CSC

  Nov 2014 - Jan 2016

  CSC Americas Consulting Leader

  Americas Consulting LeaderHave full P&L for CSC Americas ConsultingDirect people managementBusiness developmentPipeline managementRevenue and profit forecasting

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  Resolute Business Intelligence

  Feb 2016 - Jan 2018

  Business Development Director

  Resolute’s cloud-based solution delivers real-time data to help building owners and operators better understand energy use and run their buildings more efficiently, resulting in energy consumption reductions of 20% or more without significant capital investments.Our ability to collect, normalize and analyze data coming from diverse systems and buildings is game-changing. By centralizing data in the cloud, we provide a portfolio view of performance across all your buildings and deliver real-time data that allows you to immediately see the impact of the actions you take today.In storing large quantities of historical data, we can set baselines against which to measure progress, develop future strategies to drive energy savings and deliver quantifiable data sets that enable smarter capital investment decisions. Show less

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  Midwest Consulting Group

  Jan 2018 - now

  President

  Provide C-Suite skills to leaders and projects who need help to achieve their vision for change enabled by technology