Laurie McDougall

Experience

• 

  Terex Equipment IBH

  Aug 1982 - Dec 1983

  Apprentice Turner

  Apprentice Turner

• 

  Terex Equipment Ltd

  May 1984 - Aug 1997

  Responsible for the Parts Technical support of the world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers. Aftermarket Parts sales to the distribution network in UK, S. Africa & Australia of Terex truck parts Responsible for expediting all VOR’s to have them fulfilled to Dealers requirements Turner Apprentice Turner

  • Parts Technical Engineer

    Aug 1995 - Aug 1997

  • Parts Sales Contact

    Aug 1989 - Aug 1995

  • Breakdown Expeditor Aftermarket

    Aug 1988 - Aug 1989

  • Turner - Machine shop

    Aug 1986 - Aug 1988

  • Apprentice Turner

    May 1984 - Aug 1986
• 

  Terex Equipment Ltd.

  Aug 1997 - Oct 2010

  Responsible for the Parts Technical support of the world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers. My main function was to control the stock of the 10000 stocked parts within an 80000 plus parts base, which fulfilled all orders in line with the business objectives.

  • Parts Technical Support Engineer

    Sept 2007 - Oct 2010

  • Material Control Parts Department

    Aug 1997 - Sept 2007
• 

  Terex Equipment Ltd

  Oct 2010 - Mar 2016

  To produce, manage & determine all Product Technical Support Bulletins relating to issue management and ensure legal compliance in the execution of said role purpose in the delivery, recording & follow up requirements of Technical Bulletins. Manage a team of four Parts Account Controllers Responsible for Aftermarket Parts supply to a world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers.

  • Product Support Publication Specialist,

    Oct 2013 - Mar 2016

  • Customer Support Supervisor

    Oct 2010 - Oct 2013
• 

  Terex Equipment Ltd.

  Mar 2016 - Jan 2020

  Customer Support Manager

  Manage review and augment, cross functional support in a swift and timely manner, to drive and deliver customer satisfaction through resolutions of issues identified and or reported externally and internally. To produce, manage & determine all Product Technical Support Bulletins relating to issue management and ensure legal compliance

• 

  Terex Equipment Ltd

  Jan 2020 - now

  Service Bulletin & Campaign Coordinator - Volvo CE
• 

  Volvo Construction Equipment Haulers Ltd.

  Jun 2022 - now

  Technical Parts Specialist