Laurie McDougall

Laurie McDougall

Apprentice Turner

Followers of Laurie McDougall566 followers
location of Laurie McDougallCarluke, Scotland, United Kingdom

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  • Timeline

  • About me

    Service Bulletin & Campaign Coordinator - Volvo CE at Terex Equipment Ltd

  • Education

    • Motherwell College

      1996 - 1998
      HNC Higher National Certificate In Management

      Institute Of Production Control Modular CertificateCity & Guilds Part Two Certificate in Mechanical Engineering Craft Studies

    • Motherwell College

      1985 - 1987
      Institute of Production Control Modular Certificate
    • Motherwell College

      1981 - 1986
      City & Guilds Advanced Certificate in Mechanical Engineering Studies
  • Experience

    • Terex Equipment IBH

      Aug 1982 - Dec 1983
      Apprentice Turner

      Apprentice Turner

    • Terex Equipment Ltd

      May 1984 - Aug 1997

      Responsible for the Parts Technical support of the world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers. Aftermarket Parts sales to the distribution network in UK, S. Africa & Australia of Terex truck parts Responsible for expediting all VOR’s to have them fulfilled to Dealers requirements Turner Apprentice Turner

      • Parts Technical Engineer

        Aug 1995 - Aug 1997
      • Parts Sales Contact

        Aug 1989 - Aug 1995
      • Breakdown Expeditor Aftermarket

        Aug 1988 - Aug 1989
      • Turner - Machine shop

        Aug 1986 - Aug 1988
      • Apprentice Turner

        May 1984 - Aug 1986
    • Terex Equipment Ltd.

      Aug 1997 - Oct 2010

      Responsible for the Parts Technical support of the world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers. My main function was to control the stock of the 10000 stocked parts within an 80000 plus parts base, which fulfilled all orders in line with the business objectives.

      • Parts Technical Support Engineer

        Sept 2007 - Oct 2010
      • Material Control Parts Department

        Aug 1997 - Sept 2007
    • Terex Equipment Ltd

      Oct 2010 - Mar 2016

      To produce, manage & determine all Product Technical Support Bulletins relating to issue management and ensure legal compliance in the execution of said role purpose in the delivery, recording & follow up requirements of Technical Bulletins. Manage a team of four Parts Account Controllers Responsible for Aftermarket Parts supply to a world-wide sale and distribution of Terex truck parts, through a distribution network consisting of over 200 dealers.

      • Product Support Publication Specialist,

        Oct 2013 - Mar 2016
      • Customer Support Supervisor

        Oct 2010 - Oct 2013
    • Terex Equipment Ltd.

      Mar 2016 - Jan 2020
      Customer Support Manager

      Manage review and augment, cross functional support in a swift and timely manner, to drive and deliver customer satisfaction through resolutions of issues identified and or reported externally and internally. To produce, manage & determine all Product Technical Support Bulletins relating to issue management and ensure legal compliance

    • Terex Equipment Ltd

      Jan 2020 - now
      Service Bulletin & Campaign Coordinator - Volvo CE
    • Volvo Construction Equipment Haulers Ltd.

      Jun 2022 - now
      Technical Parts Specialist
  • Licenses & Certifications

    • Higher National Certificate In Management