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Zaheem Mahamood Abdul Hameed

Zaheem Mahamood Abdul Hameed

Administrative Director

Followers of Zaheem Mahamood Abdul Hameed131 followers
location of Zaheem Mahamood Abdul HameedBengaluru, Karnataka, India

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  • Timeline

  • About me

    Customer support specialist | Professional with 4+ years in customer relationship and Business management | Civil Engineer | I develop your own chat support from scratch

  • Education

    • Indian School, Ras Al Khaimah

      -
      8.3

    • Besant technologies

      2022 - 2023
      Data Analytics

    • NMAM Institute of Technology

      2012 - 2016
      Bachelor of Technology - BTech Civil Engineering

    • CADD Centre Training Services Private Limited

      2016 -
      AutoCAD 2D

      Introduction to CAD industry Drawing settings Orthographic drawings Isometric drawings Perspective drawings Editing the drawings Annotations and dimensions Layer managementProject planning and management: an overview Selection methodsCreating and updating repeated elements Parametric drawingsPreparing joinery details / BOM Presenting the projectWorking with a teamLayout managementScale setting and plotting Import and Export

  • Experience

    • Inaya general trading LLC, UAE

      Aug 2017 - Dec 2019
      Administrative Director

    • General Mechanic Company

      Dec 2019 - Aug 2020
      Project Engineer

    • Zomato

      Sept 2021 - May 2022
      Customer Support Executive

    • Flipkart

      Jun 2022 - Mar 2023
      Escalation Specialist

    • Vu Televisions

      Mar 2023 - Aug 2023
      Manager - commercial

    • MetaShot

      Sept 2023 - Jul 2024
      Customer Service Management

      •Developed and implemented customer chat support solutions, including Freshchat, Interakt, and Meta Business Suite.•Managed and responded to chats on Instagram, Facebook, and WhatsApp using Freshchat and Interakt.•Addressed comments on Instagram and Facebook via Meta Business Suite.•Oversaw logistics operations, including order packing, shipment preparation, and dispatch.•Handled return orders from customers and Flipkart, ensuring accuracy through cross-checking and confirmation.•Analyzed and reported reasons for returns to management. •Maintained detailed documentation of dispatched and returnedorders in both physical files and Excel sheets. Show less

  • Licenses & Certifications

    • AutoCAD 2D

      CADD Centre Training Services Private Limited
      Oct 2016
      View certificate certificate

    • SQL

      Besant Technologies

    • Advanced Excel for Data Analytics

      Besant Technologies
      Feb 2023

    • Introduction to Programming Using Python

      Besant Technologies
      Feb 2023

    • Analyzing and Visualizing Data with Microsoft Power BI

      Besant Technologies
      Feb 2023