Mariele Da Rocha Silva

Experience

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  Michellete Law Firm

  Aug 2002 - Jul 2004

  Secretary

  Provided telephone support, client reception, and external services.

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  Claro Brasil

  Dec 2006 - Jul 2008

  Call Center Operator

  Provided customer service for inbound inquiries.

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  Claro Brasil

  Nov 2008 - Nov 2009

  Customer Service Analyst

  Worked in the corporate customer retention department, handling requests for cancellations of plans and services.

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  Cultura Inglesa

  Oct 2010 - Oct 2012

  Sales Administrative Assistant

  Worked in the administrative office handling course sales, registrations, payment processing, and administrative tasks. Communicated event and exam notices in classrooms. Assisted teachers in tracking student attendance.

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  Complexo Hospitalar Prefeito Edivaldo Orsi (Banco de Sangue)

  Nov 2013 - Jul 2014

  Secretary

  Provided administrative support to the blood transfusion agency. Conducted internal audits in the ICU and wards to verify documentation related to blood transfusions. Prepared indicators based on audited information, following the guidance of the responsible physician.Drafted meeting minutes for medical teams. Managed the reception of blood sample requests.

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  Alca Foods Ltda

  Feb 2015 - Sept 2015

  Executive Secretary

  Provided support to the company directors. Prepared meeting minutes for the board and other departments.Identified topics to be addressed and forwarded them to the relevant departments. After receiving ISO 22000 training, conducted periodic internal audits at the factory. Supported the logistics and billing departments, including freight calculations, scheduling deliveries and collections, and issuing invoices, tax substitution guides (ICMS), and bills.

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  ZAY Serviços de Análises Químicas

  Jun 2017 - May 2018

  Chemistry Intern

  Conduct analyses, e.g. potentiometric titration, colorimetric titration, thin-layer chromatography identification, disintegration, viscosity, density, pH, flowability, turbidity, sedimentation, volume, visual control, clarity, average weight, weight loss, loss on drying, expansion index, alkalinity, among othersOperate equipment like rotary evaporators, Karl Fischer apparatus, drying balances, pH meters, and conductivity meters Interpreted analytical results and maintained accurate logbooks and documentation for traceability Show less

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  Nanocore Biotechnology

  Jun 2018 - Oct 2019

  Laboratory Technician

  Physical-chemical assaysMicrobiological assays (microorganism counting and pathogen testing, sterility testing of culture media and growth promotion, preparation of culture media, and solutionsPreparation of samples and solutions for pharmaceutical equivalence studiesValidation of analytical and bioanalytical methods according to current standardsComparative dissolution profileHandling of routine equipment in analytical, bioanalytical, and microbiology laboratoriesHandling of documentation for study traceability Show less

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  T&E Analítica

  Dec 2020 - Jul 2021

  Laboratory Analyst

  Conduct analytical tests related to validation of methods (precision, accuracy, linearity, robustness, etc.) Comparative dissolution profile Determination of the solubility of active pharmaceutical ingredients Perform pharmaceutical equivalence studies and interpreted results based on generated dataDocumentation of raw data according to procedures with proper keeping of procedural and equipment maintenance records

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  EMS

  Jan 2022 - Oct 2023

  Quality Control Analyst

  Operational management of the quality control laboratory pertaining to all reference standardsConduct training sessions for laboratory analysts on proper handling of analytical standards Provide support to quality control laboratory analysts regarding the use of analytical standards and their respective documentationAdministration and streamlining all processes dealing with purchase orders, documentation, and resolution of all issues to ensure constant availability of all reference standards maximizing overall operational efficiency Show less

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  Boehringer Ingelheim

  Jan 2024 - now

  Laboratory Analyst

  Precision preparation of solutions for analytical procedures Water content determination using Karl Fischer (KF) volumetric and coulometric titrations Proficient in using thin-layer chromatography (TLC)Adherence to strict laboratory standards and protocolsConsistently provide the highest-quality analytical practices in accordance with quality assurance processes