Lindsey Durr

Experience

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  Visionworks of America

  Jun 2008 - Mar 2013

  Store Manager

  Managed team training and daily operations, enhancing efficiency and customer satisfaction.Oversaw scheduling and payroll, ensuring seamless store operations and staff management.Supported optometrist with pretesting, boosting appointment flow and patient care quality.Led store operations, driving sales growth through strategic training, KPI management, and exceptional customer service. Streamlined scheduling and payroll processes.Fostered team development as Store Manager, implementing effective onboarding and coaching programs. Ensured seamless daily operations and organization.Managed comprehensive eye care services, including patient appointments, eyewear adjustments, and refraction troubleshooting. Conducted pretesting for on-site optometrist. Show less

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  Sedgwick

  May 2014 - Jun 2015

  Claims Analyst

  I am responsible to take incoming calls based on specific clients assigned to me, and specializewith claims filed under FMLA, and Short Term Disability as well as Worker’s Compensation. Ianalyze data, and document any additional information, file claims with appropriate medicalterminology, and also clarify confidential and important information, all running on a deadline. Ienhance communication between claimants and their medical examiners. I run multiple systemsat once, and maintain effective communication between my supervisor and colleague via email. Iam to follow strict federal guidelines, and HIPPA guidelines as well to protect the security of myclient’s employees. Show less

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  LensCrafters

  May 2016 - Oct 2020

  Lab Manager

  Spearheaded lab transformation, setting new benchmarks for performance. Cultivated a culture of excellence, driving innovation in eyewear manufacturing processes and team management.Managed eyewear manufacturing, ensuring quality and cost-effectiveness.Implemented training programs, boosting team productivity and reducing errors.Analyzed KPIs to drive improvements, optimizing processes and resource use.Fostered a safe, clean work environment. Provided ongoing coaching and development opportunities, elevating team performance and morale in a high-pressure production setting. Show less

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  Mayo Clinic

  Jun 2018 - Nov 2019

  Ophthalmic Assistant

  Guided patient exams, ensuring comfort and smooth operations; improved clinic efficiency.Assisted in laser procedures, enhancing care and outcomes; collaborated with ophthalmologists.Optimized patient prep, reducing wait times; documented histories for informed decisions.Performed specialized tests, ensuring accurate data; provided clear post-care instructions.Facilitated seamless patient care across subspecialties, improving treatment experiences.I specialized in Plastics and Neuro within the Ophthalmology department, but also worked with Anterior Segment, Cornea, Retina, and Glaucoma, Emergency, and within the Minor procedure room. I also performed specialty tests including ophthalmic photographs, corneal topographies, visual fields, and pachymetry. Show less

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  Bright Eyes Vision Clinic and Neuro Center of MN

  Dec 2020 - Jun 2021

  Director of Operations

  Direct daily operations, enhancing patient flow and service delivery with strategic insights.Manage HR policies and payroll, ensuring compliance and boosting employee satisfaction.Streamlined financial processes, ensuring accurate billing and timely accounts receivable. Drove operational excellence, significantly improving patient experience.Fostered cross-functional teamwork to elevate operational practices and patient care. Developed HR policies aligning with regulatory requirements.Spearheaded cutting-edge operational improvements, optimizing resource utilization. Implemented novel strategies for enhanced patient flow and service delivery.Pioneered operational enhancements, revolutionizing patient flow and service delivery while optimizing resource allocation for measurable improvements.Conducted in-depth trend analysis, driving strategic planning and resource optimization to boost operational efficiency and financial performance.Cultivated cross-functional synergies, elevating operational practices and patient care standards through team-oriented leadership approach. Show less

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  Kennedy Vision Health Center

  Jun 2021 - now

  Director Of Operations

  Direct daily operations, enhancing patient flow and service delivery with strategic insights.Manage HR policies and payroll, ensuring compliance and boosting employee satisfaction.Streamlined financial processes, ensuring accurate billing and timely accounts receivable. Drove operational excellence, significantly improving patient experience.Fostered cross-functional teamwork to elevate operational practices and patient care. Developed HR policies aligning with regulatory requirements.Spearheaded cutting-edge operational improvements, optimizing resource utilization. Implemented novel strategies for enhanced patient flow and service delivery.Pioneered operational enhancements, revolutionizing patient flow and service delivery while optimizing resource allocation for measurable improvements.Conducted in-depth trend analysis, driving strategic planning and resource optimization to boost operational efficiency and financial performance.Cultivated cross-functional synergies, elevating operational practices and patient care standards through team-oriented leadership approach. Show less