Neeraj Garg

Experience

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  Ivy

  May 2003 - May 2005

  Team Lead - Risk Management and Credit

  Founded in 1997, PartyGaming is the world's leading listed online gaming company. The Group offers a variety of games through an integrated Party-branded platform and runs its back office operations in India by the name of Ivy Comptech Pvt Ltd which provides Credit Management, Transaction Processing, Customer Service & Technology support to its worldwide operations.Brief of Responsibilities:- - Leading a team of 20 Associates/Sr Associates- Being a Subject Matter Expert (SME)- Defining Service Level Agreements (SLA’s) for the team as well as individuals - Defining Critical To Quality (CTQ) parameters and other measuring tools to analyze the performance of the associates- Giving one on one feedback to the associates & Analyzing their improvement charts- Formulation of Standard Operating Procedures (SOPs)- Analyzing credit limits of customers- Handling Inter department and Intra department Communication Show less

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  TCS e-Serve International Ltd.

  Jul 2005 - Jun 2007

  Manager Operations

  Citi Home Equity is a leading provider of 1st & 2nd Home Mortgages in the US and is part of the renowned and respected brand Citi, the back office operations of which are supported worldwide by Citigroup Global Services Ltd (CGSL). The job involved leading a team of Underwriters across 2 sites -Mumbai & Chennai. I was a part of the core team handling the migration of this process from Mumbai to Chennai. The nature of work done by the unit is Underwriting US home loans and taking decisions (approval, decline etc) based on the Credit worthiness of the borrowers after reviewing various documents such as Credit Bureau reports, Income documents, Tax statements, Appraisals etcBrief of Responsibilities:- - BAU Operations- Process Improvements & Enhancements- Capacity Planning/Scheduling- Preparing/Analyzing MIS reports/metrices and Reporting Performance to Senior Management- Client Liaisoning, Relations & Reporting- People and Process Management- Ensuring that the performance of the unit is in conformance with the SLAs (Service Level Agreement)/SOW (Statement of Work) & meets all the US requirements & policies like Fair Lending, HMDA etc - Ensuring Satisfactory performance in all Citigroup Internal & External Audits viz RCSA (Risk Control Self Assessment), PRR (Process Risk Review), ARR (Audit & Risk Review) etc. Show less

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  HSBC

  Sept 2007 - Jul 2011

  A vital part of the HSBC Group's global strategy, Global Resourcing one of the largest captive banking & financial services offshoring organization seamlessly integrates and plays a key role in delivering shareholder value, helping HSBC remain competitive in the global financial services market. The nature of work done by the unit is Investment Fund administration - Account Origination and Maintenance, Reconciliation (both Cash & Stock), Unit Trust Maintenance, Corporate Actions (Voluntary and Involuntary) / Dividends services etc for the UK Retail bank and Premier Customers (Private bank clients).Brief of Responsibilities:- - BAU Operations - Leading a Service Delivery team of approx 200 FTEs (Full Time Employees) including 5 Managers and 25 Asst Managers.- Leading the UK bank's FSA regulated Investments business in Kolkata in conformance with the SLAs (Service Level Agreement) / PLAs (Performance Level Agreement) & ensuring it meets all the UK requirements & policies like Treating Customers Fairly (TCF), Data Protection etc.- Formulating Business & CoE strategies being a part of the Sr Management team of the site and CoE.- Process Management & Reengineering, Enhancements & Improvements, Spearheading Automation / Productivity / Efficiency Improvement projects ensuring scalability of operations thereby also resulting in Cost saves for the group as a whole.- Analyzing MIS reports and performance metrics of the team. - People/Performance Management, Recruitment decisions, Migration/Transition Planning, Business Continuity Planning & Implementation etc- Liaison, Coordination, Development & Maintenance of relationship with the Business Partners in UK to ensure substantial growth of the business.- Identifying Operational Risks within the processes & formulating mitigation plans for the same ensuring sound Corporate Governance. - Leading the Corporate Social Responsibility (CSR) aspect of the business. Show less

  • Vice President - Payments and Cash Management

    Aug 2010 - Jul 2011

  • Assistant Vice President - Service Delivery – Retail Securities & Insurance CoE

    Sept 2007 - Aug 2010
• 

  Deutsche Bank

  Jul 2011 - Jul 2015

  Vice President - Global Asset Services (Corporate Actions - Mandatory & Voluntary)

  The role involves leading the Asset Services team across 2 sites (Pune & Blr) primarily processingCorporate Actions (both Mandatory & Voluntary across the whole CA lifecycle) & providing GlobalCustodian Services to GTB, CB &S and AWM businesses.These teams support the trading and Prime Brokerage business conducted by Deutsche Bank AG. - Heading critical processes like Instructions – Reconciliation and election management, Client Service Group - Managing client queries and offering services keeping client centricity on top of the chart, Announcements Utility - Setting up of event announcements & sending out notifications to clients, Bookings & Entitlements Calculation & Post Pay date functions.- Ensuring End of day checks are complete and providing risk signoff on a daily basis. - Periodic Process/Risk/Control reviews to be completed for each process- Partnering with CTB team to help deliver strategic enhancements thereby improving process efficienciesNotable Achievements during the tenure:- Formulating, Spearheading, Implementing & Project Managing the Resiliency strategy forAsset Services with 80+ roles being moved to Bangalore to create split-site operations inIndia. This involved extensive interactions and approvals from Global stakeholders andRegional heads.- Leading, Managing & Implementing the Location Strategy move for Asset Serviceswherein 190 roles were moved from Mumbai to Pune.- Leading the CSR team for the site.- Implementation of TCS Bancs as a processing platform for Asset Services- Satisfactory Group Audit Results for Asset Services with no Significant findings- Conferred the "Leader of the year" award across DBOI locations in 2015 Show less

• 

  Goldman Sachs

  Aug 2015 - May 2016

  Regional Head - Asset Services India

  The role involves leading the India Asset Services team processing Corporate Actions (both Equity & Fixed Income Products) for Asia & EMEA markets within the Global Custody framework of GS.Brief of Responsibilities:-- Formulating & Implementing Strategic initiatives - Location strategy, Sourcing & Target Operating Model (TOM)- Process Management & Transformation initiatives - Health of the Process (HOPS)- Risk Management & Client Centricity - Risk Quotients, RCSA, Dashboards, Service Quotients etc- Leadership & People Engagement- Budgeting & Cost Governance Show less

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  NatWest Commercial and Institutional

  May 2016 - Dec 2020

  Director & Global Head - Securities & Derivatives Markets Operations

  The role involves:- Leading Securities & Derivatives Operations teams globally processing Corporate Actions, Settlements, Confirmations, Corp Trust Services & Post Trade Services (Recon, Fees, Positioning etc) for both Equity & Fixed Income Products- Leading & Implementing the Target Operating model for Securities & Derivatives Operations across the globe- Process management & Transformation initiatives - partnering with Technology for strategic solutions like RPA, AI etc- Leading Stakeholder management globally with the Front Office (Trading & Sales) as well as Clients- Leading Risk management across Securities & Derivatives as FLoD - First Line of Defence- Leadership & People engagement- Cost governance & Efficiency Show less

• 

  Accenture

  Mar 2021 - Sept 2023

  Sr Director & Head of Securities Settlements (Capital Markets)

  Leading a 400+ member Fixed Income & Equities (including Prime Brokerage & Client Services) Settlements & Recon teams across 3 locations in India for a big British Universal & Investment bank.The role involves:- Formulating & Implementing the Target Operating model & Client Solutioning plans for new/existing business flows.- Leading & managing the Transformation strategy along with various other Change, Business excellence & Synops (AI & Machine Learning) related initiatives.- Leading the planning & implementation of the CSDR (Central Securities Depository Regulation) Settlement & Penalties regime at the bank.- Leading Stakeholder management both with end clients & the bank leadership.- Providing Leadership & creating a Governance & Control structure. Show less

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  NAB

  Sept 2023 - now

  Head of C&IB and Business & Private Banking Operations