Jawed Ahmad

Experience

• 

  Excitel Broadband

  Feb 2016 - May 2017

  • Technical Support Coordinator

    Oct 2016 - May 2017

  • Technical Support Executive

    Feb 2016 - Sept 2016
• 

  BeatO

  Aug 2017 - Mar 2021

  • Technical Support Manager (Application support)

    Aug 2018 - Mar 2021

  • Assistant Manager- Technical Suppport

    Aug 2017 - Jul 2018
• 

  PISoftek

  Sept 2021 - Jul 2022

  Sr. Application Support Engineer
• 

  SAMSUNG SDS

  Aug 2022 - now

  Assistant Manager- IT Solution (ServiceNow)

  Creating, updating, and Deleting, users, and groups, defining roles and access controls using ACL.✔ Collaborating with stakeholders to understand and address their ServiceNow requirements.✔ Creating, maintaining and updating service catalog and service offerings, managing workflows for service requests,and ensuring service delivery meets the defined Service Level Agreements (SLAs).✔ Configuring/creating forms, fields, tables, UI Policy, Data Policy, Formatters, and transform maps within theServiceNow platform.✔ Creating and maintaining reports, dashboards, and data visualizations to provide insights into the platform'sperformance and usage. Scheduling and maintaining daily report mailer.✔ Integrating ServiceNow with other systems and applications to enable seamless data flow and automation betweendifferent platforms.✔ Staying up to date with the latest ServiceNow developments and applying patches to ensure the system is up-to-datewith the latest features and security fixes.✔ Creating and updating documentation for system processes, configurations, and troubleshooting procedures.✔ Providing training to end-users and other stakeholders on how to use the ServiceNow platform effectively.✔ Proactively identifying opportunities for process improvements and optimizations within the ServiceNow environment as per ITIL standards. Show less