Yen Tan

Experience

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  Hotel Ameron Hotel Flora

  Dec 2015 - May 2016

  Food and Beverage Intern at Ameron Hotel Flora Luzern

  Main tasks were in charge and serve in the hotel breakfast buffet and supporting the lunch and dinner A la Carte service. Be responsible for group travel lunch and dinner buffet set and clean up. Organized the conference room for meeting.

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  Hotel Bernerhof Grindelwald & Buri Fashion and Design

  Nov 2016 - May 2017

  Front Desk Receptionist & Sales Representative Intern

  Having a cross training at Breakfast Department, Reception Counter and Fashion Shop.• Breakfast Department – cook and set up food for guest, greet and confirming their room number, and clean up dining area.• Reception – check-in for guest, manage room reservation from website, and be concierge for guests.• Fashion Shop – sales and stock management.

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  COMO Maalifushi

  Feb 2018 - Oct 2019

  Guest Services Assistant

  • Job Scope:o Ensures to perform duties on time in accordance with hotel policy.o Ensures high standards of personal appearance, well groomed, hygiene clean and pressed uniforms as described in host handbook are maintained.o Ensure to read the daily arrival departure daily information.o Mis-en- place / preparation needed for Guest Arrival and Departure according the Resort standard.o Guest introduction.o Handle guest requests, complaints and suggestion and follow through to maximize the service standard.o Guest courtesies delivery and presentation.o Relay guest complaints to Front Office Manager / Duty Manager without any delay.o Notify concerned departments of guest arrival and follow up if necessary before the arrival.o Adherence to Best practices and LQ Standards.• Skills / Knowledge Required:o Knowledge of Property Management System (Opera)o Knowledge of correct forms of address towards Guests.o Knowledge of Sister Properties and able to arrange accommodation and make travel arrangements to them when on request. Show less