Ashu Gupta

Experience

• 

  HCL Technologies

  Apr 2021 - now

  IT Infrastructure Change Management

  Worked as Change Manager of IT Infrastructure Change Management team and took care of change management process and operations. Job responsibilities include end-to-end management of Request for Changes. My Job responsibilities included Change Reports and Dashboards.CLIENT - One of the biggest European banking groups with a presence in Norway, Sweden, Finland, Poland and Denmark.# Change Management Operations# ITIL Change Management process enforcement# Scheduling of RFCs# Escalation handling# Publish daily, weekly, and monthly reports# Publish Forward Schedule of Changes# Participating in and running Change Advisory Board (CAB) meetings.# Process development and Implementation# Internal Auditing and working with External Auditors# Post Implementation Review and Closure of RFCs# Team coordination and effectively working# Conflict Management# End-to-end management of RFCs – acceptance, review, approval, coordination with implementers, and RFC Closure. Ensure timely and fault-free release and deployment.# Monitor for CM process adherence, and coordinate with Release Management for implementation. Chair CAB, initial review of RFCs, approval initiation, and tracking # Change breach handling, Change reporting, audit & compliance, and change governance. Ensure that CMRs are closed with implementation status as per the agreed process.# Delivery: Work directly with Business As Usual (BAU) counterpart, other leads, and ongoing operations to deliver successful change/project implementation and manage scope.# Review and Publish Weekly/Monthly SLA/KPI reports.# Quality: Quality check/audit for each stage of the CMRs before they get implemented. Implement the quality management plan to ensure that work is performed according to required quality standards.# Change Governance. Show less