Ashu Gupta

Ashu Gupta

IT Infrastructure Change Management

Followers of Ashu Gupta20 followers
location of Ashu GuptaNew Delhi, Delhi, India

Connect with Ashu Gupta to Send Message

Connect

Connect with Ashu Gupta to Send Message

Connect
  • Timeline

  • About me

    Change Manager at HCL Technologies

  • Education

    • Tagore Public School

      -
  • Experience

    • HCL Technologies

      Apr 2021 - now
      IT Infrastructure Change Management

      Worked as Change Manager of IT Infrastructure Change Management team and took care of change management process and operations. Job responsibilities include end-to-end management of Request for Changes. My Job responsibilities included Change Reports and Dashboards.CLIENT - One of the biggest European banking groups with a presence in Norway, Sweden, Finland, Poland and Denmark.# Change Management Operations# ITIL Change Management process enforcement# Scheduling of RFCs# Escalation handling# Publish daily, weekly, and monthly reports# Publish Forward Schedule of Changes# Participating in and running Change Advisory Board (CAB) meetings.# Process development and Implementation# Internal Auditing and working with External Auditors# Post Implementation Review and Closure of RFCs# Team coordination and effectively working# Conflict Management# End-to-end management of RFCs – acceptance, review, approval, coordination with implementers, and RFC Closure. Ensure timely and fault-free release and deployment.# Monitor for CM process adherence, and coordinate with Release Management for implementation. Chair CAB, initial review of RFCs, approval initiation, and tracking # Change breach handling, Change reporting, audit & compliance, and change governance. Ensure that CMRs are closed with implementation status as per the agreed process.# Delivery: Work directly with Business As Usual (BAU) counterpart, other leads, and ongoing operations to deliver successful change/project implementation and manage scope.# Review and Publish Weekly/Monthly SLA/KPI reports.# Quality: Quality check/audit for each stage of the CMRs before they get implemented. Implement the quality management plan to ensure that work is performed according to required quality standards.# Change Governance. Show less

  • Licenses & Certifications

    • EXIN SIAM FOUNDATION

      EXIN
      Feb 2023
      View certificate certificate
    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)
      Nov 2023
      View certificate certificate
    • AWS Certifications

      Amazon Web Services (AWS)
      Nov 2023
    • ITIL V4

      PeopleCert
      Dec 2024