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Syed Ali Abbas

Syed Ali Abbas

Security Officer

Followers of Syed Ali Abbas63 followers
location of Syed Ali AbbasGujrat District, Punjab, Pakistan

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  • Timeline

  • About me

    An individual with a diverse experience in management, operations, customer service, accounting, and compliance.

  • Education

    • BISE

      2006 - 2008
      Intermediate in Commerce Business/Commerce, General c

    • Cambridge school of Pakistan

      1994 - 2003
      Matriculation Computer science

    • Coursera

      2022 - 2022
      Attract & Engage Customers with Digital Marketing Digital Marketing A

      Creating customer persona, Learning SEO & SEM, Google Ads, and social media marketing

    • Coursera

      2022 - 2022
      Build, Launch & Manage E-Commerce Stores E-Commerce/Electronic Commerce A

      Activities and Societies: How to build an E-Commerce store, How to list your products, how to engage your customers and how to deal with shipping. All you want to know about starting a business of E-commerce

    • Coursera

      2022 - 2022
      Email Marketing Digital Marketing A

      Activities and Societies: Email marketing, SMART goals This course discusses everything about Email marketing and the tools used to measure marketing goals.

    • Coursera

      2022 - 2022
      From Likes to Leads Social Media Marketing A

      Activities and Societies: key Pillars of social media marketing, brand awareness, Social listening, strategy, analysis and reporting This course is all about social media engagement between the company and the customers.

    • Coursera

      2022 - 2022
      Develop Customer Loyalty Online Customer Loyalty Online A+

      Activities and Societies: Customer engagement, Customer retention, Customer loyalty, rewards program, and personal skills

    • Coursera

      2022 - 2022
      Marketing Analytics and Measurement Digital Marketing A

      Activities and Societies: Media Planning, Media Mix, Accessing Data, Data Analysing, Presentation, Data Sorting This course is all about checking the performance of any marketing campaign in the digital world. How can we access the data and how analyze it for correct results? What needs to be done if a campaign is not working as planned? How to present the data to different stakeholders.

    • Coursera

      2022 - 2022
      Foundations of Digital Marketing and E-commerce Digital marketing A

      Activities and Societies: Google foundations of Digital Marketing and E-commerce discuss the science of marketing over digital media and business goals.

    • Coursera

      2022 - 2022
      Google Digital Marketing & E-commerce E-Commerce/Electronic Commerce A

      Activities and Societies: Digital marketing, social media marketing, E-commerce, Email marketing, managing online stores, Search engine optimization, Google analytics This course covers everything about digital marketing, from understanding the brand to creating a customer persona and then content designing. Analyzing data and making improvements in campaigns.

  • Experience

    • Cougar Monitoring LTD

      Jul 2012 - Sept 2016
      Security Officer

      My duties include perimeter petrol on site.petrol on deck.body searching of workers.quick responce to any accident and to deal with police if involved.

    • ACE Money Transfer

      Apr 2018 - Sept 2020
      Service Desk Executive

      My prime responsibility was to assist company's customers as well as agents and business partners. Apart from that, I was also involved in processing and operational matters, compliance and agent banking.

    • E-Inside

      Sept 2018 - Jun 2022
      Call Center Team Lead

      Working as a trainer of call center and tele sales representatives. Helping the team to improve their listening, speaking, controlling excitement during the call, keep their cool with rude customers, improving product knowledge, answering tricky questions and much more.

    • Supersonicz Money Transfer

      Jun 2022 - now

      As a compliance manager, I am responsible for making sure that every employee of the company adheres to the rules of the regulators and Financial watchdogs. From making basic policies to onboarding new business partners, and training the team. I take pride in not just working but helping society by stopping money laundering, terror finance, and any kind of criminal proceeds. My job is to assist the company's customers, and business partners. It is my prime responsibility to motivate, coach, inspire, train, and direct the customer service team on the best ways and approaches to relate to customers as they attend to their needs.

      • Compliance Manager

        Sept 2023 - now

      • Customer Service Team Lead

        Jun 2022 - Aug 2023

  • Licenses & Certifications