Roberta Espeschit Bicalho

Experience

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  Peugeot Avallon

  Jun 2003 - Jul 2005

  Automotive Salesperson at Peugeot

  Automotive Salesperson for new and semi-new vehicles for one year and worked with government sales / bidding for another year at the Peugeot Avallon dealership.

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  PSA Peugeot Citroën

  Jul 2005 - May 2014

  Marketing Events Coordinator at Peugeot Brazil

  Coordinator of Peugeot Brand events and budget management with purchases and suppliers. Experience in Cooperative Marketing (aiming at a standard of ads for all Dealers), Quality of Services in Sales and After-sales (focus on sales and after-sales processes, reaching a minimum of 20% improvement in Customer Care scores), Quality Dept (implementation of Business Processes) and Brand Standards (implementation of the Peugeot France procedures policy, adaptation to the Brazilian market) and non-technical training area for the entire Peugeot Dealer Network, in addition to product launch training . Show less

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  Prime Action Consulting

  Dec 2014 - Sept 2016

  Non-Technical Instructor for Jaguar Land Rover

  Non-technical training Consultant, responsible for training all the interlocutors that serve the client, for the entire Jaguar Land Rover Dealers in Brazil. Participation in the Train the Trainer courses in England, in order to recycle existing courses. In addition, creating a training agenda, rational and developing content for presentations and printed materials for training.

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  Polaris Industries Inc

  Oct 2016 - Aug 2017

  Sales Specialist for Polaris Brazil

  Responsible for reaching Polaris do Brasil's sales and revenue goals on a monthly basis, as well as visits to Dealerships to check the Brand standards, and a complete management of everything that involves the Dealer's business, not to negatively impact sales.

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  Nexe The Way of Change

  Jan 2018 - Jun 2018

  Coach for Audi Brazil

  Consultancy for improving the Mystery Shopping scores of Audi Dealers; of Brazil; on-site visits at Dealerships for monitoring and feedback on Customer Service and management by the Sales Manager, according to the Audi Business Processes, as well as the application of specific training to improve Customer Service.

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  HPE Automotores do Brasil Ltda

  Oct 2018 - Oct 2018

  Non-Technical Instructor for Mitsubishi Brazil

  Basic sales and negotiation training for after sales team for HPE parts sales.

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  Nexe The Way of Change

  Jul 2019 - Sept 2019

  Non-Technical Instructor for VW Brazil

  Implementation of a new CRM Salesforce system in the VW Dealerships, through training in the Regional Offices in Brazil.

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  MSX International Brasil

  Dec 2019 - Mar 2020

  Non-Technical Instructor for Hyundai Brazil

  Non-technical Instructor for Hyundai Motor, always focusing on Customer Service, aiming for an outstanding service and following the Brand processes.

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  Stellantis Latam

  Dec 2020 - Jun 2022

  Development of strategies and projects that support the needs of our customers;Understanding the essence and history of our Jeep and RAM brands, connecting the customer's vision, developing an ecosystem of learning and constant improvement of this experience. Responsible for all the Commercial and Service corporative education of the Peugeot and Citroën brands. Responsible for all commercial training of Peugeot and Citroën Dealerships in Brazil.Creation and development of content to e-learnings, online and classroom trainings and video classes.

  • Customer Experience Expert and Training

    Aug 2021 - Jun 2022

  • PSA Customer Experience Expert and Training

    May 2021 - Jul 2021

  • Commercial Training Specialist

    Dec 2020 - May 2021
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  General Motors South America

  Jun 2022 - Mar 2023

  Sales & Aftersales Content South America - Chevrolet University

  Responsible for Sales and Aftersales corporate education in Paraguay and Uruguay.

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  Jaguar Land Rover

  Mar 2023 - now

  Instrutora Não Técnica

  Responsável pelos treinamentos não técnicos para a rede de Concessionárias JLR do Brasil.