Syed Ali

Experience

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  JW Solutions

  Jan 2019 - Mar 2019

  IT Technician

  • Provided ICT end user support through phone, remote desktop, and face to face• Imaged, configured, repairs and updated desktops and laptops• Installed, tested, and troubleshoot local and network printers• Resolved related software and hardware issues• Provided server account management and client connectivity support• Maintained a high level of customer satisfaction especially in field support technician work

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  Stanley College

  Jun 2019 - Nov 2019

  Desktop Support Engineer

  • Provided Level 1 and Level 2 support to Stanley College sites for standard software’s, applications, and operating systems Windows XP and 7 to PC, Laptop and Servers (Windows SBS 2011)• Configured, installed, and maintained of PC, Laptops, Monitors, Projectors, Chrome Books, and printers.• Provided ICT end user support through phone, remote desktop, and face to face• Completed assigned tasks, incident escalations and resolution• Resolved various technical problems ranging from PC's, desktop hardware, software, and network printers• Provided data management through CRM• Prepared and maintained inventory for IT equipment’s• Prepared and maintained inventory for IT equipment’s Show less

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  SolutionsIT

  Jan 2020 - Mar 2020

  Field Engineer

  • Provided telephone and remote desktop support for the resolution of incidents and service requests in a timely manner• Managed tickets, worked on issues as they come in and escalated as necessary• Provided on-site support• Deployed PC desktops, laptops, LCD monitors, printers• Replaced laptops, desktop, and server hardware• Troubleshoot technical support problems.

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  BHP

  Nov 2020 - Dec 2020

  Service Desk Technician

  • Provided first level support including incident recording, resolution where possible (Including remote support), and escalating to other teams across a variety of computing and communications environment while adhering to established incident management services• Responded through Service Desk emails, phone calls• Completed assigned tasks, incident escalations and resolution• Ensured issues are updated as per customer service level agreement.• Escalated all unresolved issues via the appropriate escalations team in a timely manner.• Recorded events and problems and their resolution in logs• Performed remote troubleshooting through diagnostic techniques and pertinent questions• Performed SCCM re install in case of installation failure• Performed Citrix, SuccessFactors troubleshooting and escalate as needed Show less

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  Water Corporation

  Feb 2021 - Jul 2021

  Deployment Engineer

  • Assisted in deploying desktop workstations and laptops throughout the organization • Responsible for Windows 10 support transition and post migration support• Responsible for the build/ imaging of physical Windows 10 desktop PCs and laptops• Responsible for the physical installation of hardware at user desks (monitors, PC, webcam etc), as well as the handover of laptops to users• Liaison with other technology teams to ensure any build issues are resolved.• Assisted with inventory management, ensuring migration task can continually be met• Resolved Windows 10 issues generated via Support ticket management system• Replaced or Migrate data on new assets• Communicate with end users to identify areas where the migration process can be better explained or modified. Show less

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  BHP

  Jul 2021 - Aug 2022

  Specialist OT

  As an OT Operations Specialist, I supported all functions of IROC (Integrated Remote Operations Centre) floor to minimize impact to critical production systems such as Radio, Telemetry, and multiple fleet management systems.▪ Monitor all aspects of IROC network, applications, infrastructure, and provide technical support to resolve issues before it becomes a problem and escalate where necessary.▪ Provide 24x7 L1.5/L2 technical support and respond to all support queries internal & external, responsible for managing incidents to resolution. ▪ Monitor, configure, troubleshoot and support desktops, applications, servers, and virtual infrastructure.▪ Comply with 1SAP Work Management processes related to work identification, execution and the capturing of related historical transactional data into 1SAP.▪ Support the transition of new or enhanced Technology services.▪ Provide safe execution of incidents to service level agreements utilizing operational procedures, processes and tools and contributing to the knowledge base.▪ Asset health management, ensuring proactive maintenance identification and safe execution of tasks.▪ Provide input in the resolution (both reactive and proactive) of problems assisting with identifying root causes & implementation of remedies to prevent future incidents.▪ Execute the safe delivery of application, database and Infrastructure services in line with policies, procedures and standards.▪ Execute business unit disaster/service recovery plans and actively participate in the regular tests as required.▪ Identify and contribute to automation of tools and processes to continuously improve both reactive and proactive activities.▪ Identify area for improvement in collaboration with other Technology teams.▪ Provide support for Fleet Management Systems; Minestar Fleet and Modular Dispatch and escalate where required.▪ Provide support for Digital Radio Systems and escalate where require Show less

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  NRI Australia & New Zealand

  Aug 2022 - now

  ● Provide comprehensive Level 1 to Level 3 IT support for remote sites, ensuring minimal downtime and efficient resolution of technical issues.● Manage and maintain site network infrastructure, including servers, network devices, and connectivity, to ensure reliable and secure operations.● Implement and manage SCCM packaging across all site systems.● Support and maintain critical IT assets, including printers, meeting room equipment, and end-user devices.● Conduct regular site visits to perform preventive maintenance, hardware upgrades, and system audits.● Coordinate with remote teams to troubleshoot and resolve complex technical issues, ensuring timely solutions and minimal disruption to site operations.● Monitor and manage site IT inventory, ensuring adequate stock levels for critical components and timely procurement of necessary equipment.● Provide training and support to site staff on IT systems, software applications, and best practices for efficient use of technology.● Ensure compliance with company IT policies, security protocols, and industry standards to safeguard site data and systems.● Suggest and implement improvements to IT policies and procedures to enhance operational efficiency and security Show less ● Installed, maintained and supported hardware and software including desktop computers, mobile devices and printers.● Attended in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems● Resolved technical issues related to network interruptions● Installed and configure computer systems and applications within the company● Assisted in imaging and deploying desktop workstations and laptops throughout the organization● Provided telephone and remote desktop support for the resolution of incidents and service requests in a timely manner● Provided ICT end user support through phone, remote desktop, and face to face Show less

  • Site IT Support (FIFO) (Citic Pacific Mining)

    Nov 2023 - now

  • Desktop Engineer (Main Roads)

    Aug 2022 - Oct 2023