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Serkan Cankurt

Serkan Cankurt

Network & datacenter support specialist

Followers of Serkan Cankurt1000 followers
location of Serkan CankurtIstanbul, Türkiye

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  • Timeline

  • About me

    TV+ & Ent. SvcOps - Senior Expert Service Reliability Engineer / Turkcell Digital Transformation Ambassador

  • Education

    • Beykent University

      2021 - 2022
      Master's degree Computer Engineering

      Beykent University Graduate Education Institute Computer Engineering Department

    • Boğaziçi Üniversitesi

      2007 - 2009
      School of Foreign Languages English

    • Cisco Networking Academy

      2011 - 2012

      Cisco Certified Network Associate (CCNA)Cisco Certified Network Professional (CCNP)

    • Udacity

      2017 - 2018
      Nanodegree program Business Analyts

      Business Analyst

    • Trakya Üniversitesi

      1999 - 2001
      Önlisans Electrical Engineering Technologies/Technicians

  • Experience

    • Borusan Telekom

      Jan 2001 - Jan 2003
      Network & datacenter support specialist

    • Eclit

      Jan 2003 - Nov 2004
      Datacenter Operations Admin

      "Vargonen"

    • Turkcell SuperOnline

      Jan 2006 - Jul 2007
      Domain - Hosting Operations Teamleader

    • Dogan Online DOL

      Jul 2007 - Jul 2008
      Key Account Manager

    • Zorlu Holding

      Jul 2008 - Jul 2013
      Satellite Communications Network Technician

    • Turkcell

      Jul 2013 - now

      * Advanced Python development for RPA automation* To support the integration of the TV+ service with the required performance, capacity and alarm management systems in order to continuously monitor the accessibility and quality* To follow up the problems of the TV / Video equipment under my responsibility with the manufacturers, to determine the content and scope of the maintenance agreements* Providing proactive resolution of customer complaints by using alternative service monitoring, smart alarm structures and trend analysis, researching for continuous improvement* Maintenance support investment budget planning and planned-actual budget tracking, planning and making commissioning of service infrastructure, supplier management, capacity planning, implementation/performance tuning and providing operational support for the services and systems that are operated to survive 7x24 Show less

      • TV+ & ENTERTAINMENT Service Operations - Senior Expert Service Reliability Engineer

        Jul 2024 - now

      • TV+ & ENTERTAINMENT Service Operations - Expert Service Reliability Engineer

        Sept 2023 - Jul 2024

      • TV+ & ENTERTAINMENT Service Operations - Senior Service Reliability Engineer

        Feb 2023 - Sept 2023

      • Service Operations and Governance - Service Operations Center // SOC IT Senior Expert

        May 2022 - Feb 2023

      • Service Operations and Governance - Service Operations Center // SOC IT Expert

        Apr 2021 - Jun 2022

      • Service Operations and Governance - Service Operations Center // SOC IT Specialist

        Oct 2020 - Apr 2021

      • TV+ and Satellite Monitoring // Support Management Specialist

        Sept 2017 - Oct 2020

      • Service Control and Support Center // Access Network and Satellite Specialist

        Jul 2013 - Sept 2017

  • Licenses & Certifications

    • RPA, AI, and Cognitive Tech for Leaders

      LinkedIn
      Apr 2024
      View certificate certificate

    • Zerotouch Training Program #1

      Knowledge Club
      Apr 2022

    • Cisco Certified Network Professional (CCNP)

      Cisco Networking Academy
      May 2019

    • Foundations of the Fourth Industrial Revolution (Industry 4.0)

      LinkedIn
      Apr 2024
      View certificate certificate

    • Cisco Certified Network Associate (CCNA)

      Cisco Networking Academy
      Jun 2017

    • Python Lightning training

      Knowledge Club
      Nov 2021

    • Python for Robotic Process Automation Advanced

      Knowledge Club
      Dec 2021

    • Envision Video Platform Operation & Maintenance and Platform Troubleshooting Training

      Huawei
      Mar 2019

    • Linux Lightning training

      Knowledge Club
      Oct 2021

    • Zerotouch Training Program #2

      Knowledge Club
      Oct 2022

  • Honors & Awards

    • Awarded to Serkan Cankurt
      Turkcell 2023 CXO Awards Turkcell Dec 2023
    • Awarded to Serkan Cankurt
      Turkcell 2022 CXO Awards - Dec 2022 Customer Oriented IPTV Zero Touch
    • Awarded to Serkan Cankurt
      Turkcell 2020 CEO Awards - Jun 2020
    • Awarded to Serkan Cankurt
      Turkcell 2017 CXO Awards - Dec 2017
    • Awarded to Serkan Cankurt
      Turkcell 2016 CXO Awards - Sep 2016