Peng Jiang

Experience

• 

  Microsoft

  Jul 2005 - Jan 2011

  • Provide consultant service to Microsoft premier customers in IT implementation/migration projects• Deliver Microsoft SKU (RAP, Health Check) to Microsoft customers to reduce risks in their IT environment• Deliver in-depth technical training to customers• Deliver pre-sales POC to customers • Provide reactive support to help customer resolving critical problems in their IT environment• Provide accurate and timely technical support on critical problems and advisory services for Greater China Region and South East Asia premier customers.• Achieve high customer satisfaction by technical expertise and excellent communication skill.• Mentor new hires for technical skill and service skill.• Deliver Microsoft Unified Communication solution to customers as a top expert Show less

  • Premier Field Engineer

    Nov 2007 - Jan 2011

  • Enterprise Messaging Support Engineer

    Jul 2005 - Oct 2007
• 

  Citrix

  Feb 2011 - Jul 2015

  • Perform business development for consulting services• Manage projects, risks and budgets based on industry-standard framework and methodology• Develop Statement of Work based on gathered business and technical requirements• Manage and mentor new/junior consultants• Leads projects and/or teams (consultants and/or partners) with the highest level of complexity, visibility or risk • Provide Consultation on enterprise IT infrastructure analysis, architecture design and implementation based on business and/or technical requirements• Consultation on enterprise IT operation process and support structure

  • Service Delivery Manager/Principal Consultant

    Nov 2013 - Jul 2015

  • Senior Consultant

    Feb 2011 - Oct 2013
• 

  Microsoft

  Aug 2015 - Mar 2016

  Senior Technical Accout Manager
• 

  Rancher Labs

  Mar 2016 - Nov 2020

  Director of Field Engineering, Greater China
• 

  SUSE

  Dec 2020 - Feb 2022

  Head of Presales, Service and Support, Greater China
• 

  Seal.io

  Feb 2022 - now

  Co-Founder