Andrew Karns, MBA

Experience

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  Jewel-Osco

  Jan 2009 - Sept 2016

  I served in several roles of increasing responsibility with the Jewel-Osco Company. In my most recent role with the company, I was responsible for the daily operation of three departments and when serving as the Manager on Duty I was responsible for total store operations of one of the companies highest volume stores. I was responsible for meeting sales objectives, leading about 150-200 associates in a diverse, multi union and nonunion environment and training and developing my associates. I also was responsible for ensuring customer service objectives were successfully met and exceeded, which we achieved every quarter under the leadership of our team. Show less In this position, under the supervision of a Registered Pharmacist, I was responsible for inputting prescriptions into our computer software with accuracy, and then filled the prescription. After prescriptions were checked and verified by a Registered Pharmacist, I help patients purchase their prescriptions and use cash handling skills to complete transactions. I was also responsible for coordinating with insurance companies to ensure that our patients received the services they needed at the best prices possible. My ultimate goal in this position was to provide excellent customer service by providing a friendly, safe, and efficient experience. Show less I was responsible for providing the best retail experience possible for our Guests. My duties included stocking shelves, helping Guests find products in our store and completing transactions on a cash register. I assisted several times on seasonal changeovers and made sure that our products were properly represented. I was also trained on how to develop photos on both digital and film based media.Finally, I was proficient in the use of warehouse equipment such as balers and forklifts and used them in a safe and efficient manner. Show less

  • Assistant Store Manager- Liquor, Pharmacy and General Merchandise

    Jan 2016 - Sept 2016

  • Store Director Trainee

    Jan 2016 - May 2016

  • Certified Pharmacy Technician

    Jan 2013 - Jan 2016

  • Liquor and GM Clerk

    Jan 2009 - Jan 2013
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  Bill Kay Honda

  Apr 2011 - Jan 2016

  Merchandising Manager

  In this position I verified that all of the dealership's vehicles are properly displayed online and on our lot. I was accountable for taking photographs of the vehicles and ensuring that all of the proper features and options were displayed on the dealerships website.I also partnered with other departments in our company, like the service and detail/porter departments, to make certain that vehicles were ready to be processed through my department in a timely manner and used problem solving skills to adapt plans when delays occurred. I also help train new employees that work within my department by offering guidance and support. Finally, while ultimately reporting to the dealership's General Manager and General Sales Manager, I was solely responsible and accountable for the performance of my department, enhancing my skills in time management and decision making. Show less

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  Walt Disney World

  Jan 2014 - Aug 2014

  Disney College Program- Bus Operations Resort Greeter

  During my internship with The Walt Disney Company, I worked as a member of a team of Resort Bus Greeters. I was fortunate enough to work all over property and provide a consistently superb level of service at every resort property at which I worked. On a daily basis, I was responsible for providing exceptional Guest Service to Resort Guests as they utilized the Walt Disney World transportation system. I would answer questions about how to get around Walt Disney World property and any other questions that may have needed to be answered. I partnered with Transportation Coordinators and other Resort Greeters to ensure that the buses were running in a timely manner. In the unfortunate event of delays, I provided Guests with up to date information and was empowered by my managers to provide appropriate Guest service recovery when needed. Show less

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  Walt Disney World

  Oct 2016 - now

  Responsible for the Parking Central Operations area, supporting the four Theme Park Parking Lots and Auto Plazas at Walt Disney World. I also currently serve as a relief Duty Manager for the Transportation and Parking Operations at The Walt Disney World Resort. I was responsible for the day to day and long term operations of the Magic Kingdom Parking and Auto Plaza Operation.

  • Guest Experience Manager 1- Minnie Van Service

    Feb 2023 - now

  • Parking Central Guest Experience Manager

    Nov 2021 - Feb 2023

  • Transportation Guest Experience Manager- Parking

    Jun 2018 - Nov 2021

  • Statused Parking Operations Coordinator

    Feb 2017 - Jun 2018

  • Reservation Sales Agent

    Oct 2016 - Jan 2017