Christopher Jeffs

Experience

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  Connect 4 Systems Ltd

  Jan 1994 - Jan 1996

  Technical Team Leader
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  Redstone Communications Ltd

  Jan 1996 - Jan 2005

  Head of Professional Services

  Managing a large team of Project Managers and Professional Service Consultants in the UK for their personnel development, deliverable quality, customer engagements and overall team effectiveness.Personally deliver short consulting engagements to key customers.Chairing of technical workshops and non-product-portfolio authorisations.

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  NextiraOne UK Ltd

  Jan 2005 - Jan 2007

  UC Contractor

  • Ernst and Young – Lead the technical design and implementation of a Cisco LAN refresh and 9,000 seat Cisco Call Manager cluster across 20 sites around the UK and Channel Islands, which integrates with Lyrix Voicemail and Cisco IPCC Express• Thus/Glasgow City Council – A 15,000 seat Cisco Call Manager cluster across 300 sites and a Cisco IPCC Express contact centre• Thus/Southern Water – Implement a 300 seat Cisco IPCC Enterprise contact centre with integration to new SAP CRM system to replace a complex Siemens SDX network and Aspect contact centre system Show less

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  XOIPSYS LLP

  Nov 2005 - now

  CCIE Collaboration Contractor

  Providing project based consulting services to system integrators and end users in the Cisco Collaborations arena.

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  Thus plc

  Jan 2007 - Jan 2009

  Contractor

  • Provide in house staff training on Cisco Unified Communication products• Southern Water – Develop MRTG monitoring system for tracking voice trunk utilisation and server health• CfBT – Advise and assist with the design and implementation of a hosted Cisco IP Telephony solution utilising gatekeeper controlled IP exchange lines• ScottishPower – Produce a consultative audit report and provide system improvements with best practice approaches• Southern Water – Assist with Cisco IP Telephony expansion and operational support Show less

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  Cable & Wireless Worldwide

  Jan 2009 - Jan 2010

  Contractor

  • Provide presales support to specify hardware and professional services solutions for Unified Communications and Data systems• Evaluate development bespoke GUI application using Cisco Unified Application Engine (CUAE)• Provide advice on in-sourcing of Cisco Support• ScottishPower – Produce a detailed low level configuration design and migration strategy for upgrading a 7k users Siemens PBX network to a Cisco Call Manager 7.1 cluster. The design needs to utilise technologies such as;• CUBE – For integration with the corporate worldwide clusters and other third party UC business partners• RSVP Agents – For providing end to end LAN/WAN call admission control• ARC Operator Console – For facilitating a distributed call reception environment• Centralised Nice Voice Recording – For compliance and security at branch sites• ScottishPower – Rollout enterprise wide TACACS solution• ScottishPower – Design and commission Call Manager 6.1 cluster, Unity, IP Contact Centre, Symon Wallboard, Tiger Call Logger initially for 400 users and scope for scaling system to 7k users over 100 sites Show less

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  Dimension Data UK

  Jan 2010 - Jan 2014

  UC Consultant Contractor

  • Mayer Brown – Design and implementation of a global Call Manager 9.0 multi-cluster providing E164 dial plan, TEHO, Cross Cluster Extension Mobility, Video Telephony and Follow-The-Sun Contact Centre capability. • Ricoh Europe – Design and implement of various Cisco Unified Communication projects incorporating;• Consolidation of Call Manager 7.x and CME installations into a European 7.x cluster.• Design and migration to a European E164 dial plan capable Call Manager 8.6 cluster on UCS C Series with Unity Connection, Presence, IPCC Express and ARC Operator Console.• Migration from Unity for Domino to Unity Connection• Integration with UCCE/CVP• Integration with Telepresence• Integration with Righfax• Integration with Tiger Call Logging• Signet Jewellery – Design and migration of Call Manager 4 clusters to Call Manager 8.6 cluster on UCS B Series with Unity Connection. Integration with UCCE. Show less

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  Shire

  Jan 2012 - now

  Geo Activity Contractor

  • Implementation of Global Expansion Projects, rolling out IT infrastructure to new and existing offices around the world. A typical project would include the deployment of Cisco Voice, Cisco LAN, Wireless LAN Controllers, ASA firewalls, MPLS Connectivity, Site to Site VPN, Packet Shapers and Cisco Iron ports.• Development of proof of concept SOHO solution to provide always on data, voice and wireless connectivity back to corporate resources in Emerging Market regions.• Development of Access/VB database to assist with Bill of Materials, Resource estimation and Business Case creation. Show less