Vanderley Almeida

Experience

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  Nokia

  Sept 2011 - Apr 2013

  Menor Aprendiz em Ocupação Administrativa

  • Assistance in the tax sector in accounting and reconciliation; • Conference of invoices and bills of lading;• To file, control and documentation protocol.

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  Minds English School | Oficial

  Oct 2014 - Apr 2015

  Supervisor de Marketing

  • Supervision of internal and external sales, telemarketing; • Control of advisors' goals;• Student support and attention.

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  Aduana Despachos e Assessoria em Comércio Exterior LTDA

  Mar 2019 - Feb 2020

  Auxiliar de Comércio Exterior

  • Import: Manufacture of PLI for Industry, Commerce and Consumption; • Inputs and monitoring in approval bodies such as DECEX, INMETRO; • Generation and registration of DIs;• Payment requests;• Updating and monitoring processes in Siscomex.

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  DDW, The Color House - a Givaudan Company

  Feb 2020 - Apr 2022

  Customer Support Representative

  • Negotiation with customers;• Product delivery planning;• Order book management;• Follow-up of deliveries and collections; Customer Satisfaction Survey.

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  Bitso

  Apr 2022 - Nov 2022

  Customer Support Specialist

  • Receive and respond to all incoming requests through support channels.• Excellent written and spoken English skills• Provide the response to all requests within the service level agreement (SLA) response times.• Communicate with internal and external stakeholders in an effective and empathetic manner.• Compile the necessary requirements of the user according to the client's request.• Scale the client's requests to the engineering team with the necessary requirements.• Document and alert team of sudden problems (based on user reports) in the internal messaging software.• Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.• Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.• Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Show less

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  Freelancer

  Mar 2023 - Aug 2023

  Customer Support Team Lead