Michael Switzer

Experience

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  US Army

  Jan 1993 - Jan 1997

  Airborne Ranger
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  Mountain Computers

  Jan 2000 - Jan 2001

  Service Manager
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  Advantage Medical, Inc.

  Jan 2001 - Jan 2003

  Systems Engineer
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  PC Club

  Jan 2003 - Jan 2004

  Sales rep and Service Technician
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  IBEW Local 68

  Jan 2004 - Jan 2006

  Telecommunications Technician

  PROJECT MANAGEMENT- Configured physical infrastructure cable and systems.- Conducted root-cause investigations of systemic issues, extensive troubleshooting and lateral problem solving.- Evaluated plans, estimated and procured resources and equipment, and tracked progress. LEADERSHIP & COMMUNICATION- Represented the local Union Hall with the VDV Unit Business Manager.- Led the contract negotiation team in achieving a new fair agreement.

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  Advantage Medical, Inc.

  May 2006 - Feb 2011

  Director, Technical Services

  - Managed a staff of support technicians, engineers, and testers in RFID security systems installations at 100+ healthcare facilities.- Oversaw validation and testing of new versions of the system to ensure product quality.- Engaged customers through support and channeled feedback to development teams.- Implemented and managed the company’s internal tracking, support, and IT system, ensuring the service department maintained a profit.

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  Microsoft

  Feb 2011 - Dec 2014

  Program Manager

  The Microsoft Assessment and Planning (MAP) Toolkit is an agentless enterprise inventory and planning tool used to audit customer environments (on and off-premises) and supply detailed insight into their infrastructure. SCRUM MASTER- Managed sprints, scrums, product backlog reviews, and team retrospectives- Maintained the Product Backlog.- Customized the TFS workflow and forms to help the team’s agile process.RELEASE MANAGEMENT- Feature PM for migration assessments of Windows; Windows Server; and SQL Server.TECHNICAL PROGRAM MANAGEMENT- Navigated MAP Toolkit through Microsoft’s SDLC including Privacy review; EULA review with legal department; Geopolitical evaluation; Accessibility assessment; Security modeling and threat assessment.- Designed and wrote specifications for integration with the Server and Cloud Enrollment program and Remote Desktop Licensing.COMMUNITY PROGRAM MANAGEMENT- Collaborated with customers and Microsoft reps for licensing audits resulting in millions of dollars per year in recovered licensing fees.- Managed engagement with the user community via email, forums, and social media, cataloging user feedback and telemetry for use within the team.- Managed the product’s beta program and implemented user experience changes.- Maintained TechNet (and Library pages), wrote documentation and training solutions. Show less

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  AT&T

  Jan 2015 - now

  Sr Product Management & Development Mgr

  AT&T Premier web app enables enterprises to buy and manage AT&T Wireless products and services through a customizable eCommerce site.PROJECT/PROGRAM MANAGEMENT- Manage all phases of SDLC for AT&T’s customizable enterprise-level online mobility product.- Analyze data from sources such as customer satisfaction surveys, click stream data, web analytics, and order data.- Figure out business requirements, propose solutions, and oversee projects.- Function as a bridge between marketing, sales, service/support; and the Web design and development teams- Lead a cross-functional team to plan and execute new product launches using an agile approach resulting in $350 million in revenue generated and a 4-year YOY increase in CSAT.TECHNICAL SKILLS- Write SQL queries to extract desired data for analysis.- Preform data analysis using tools like Excel Pivot Tables, Tableau, and Adobe Analytics- Currently learning Power BI and Python for statistical analysisCOMPLIANCE- Projects to follow new FCC and FTC regulations.- Managed Section 508 regulatory audit and compliance fixes Show less