
Jason Noll
IMS Help Desk Internship

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About me
Incident Response Senior Engineer at Enduir Cyber
Education

University of Central Florida
2008 - 2011Bachelor of Science Information Technology
Experience

Orange County Sheriff's Office, Orlando, Florida
Nov 2010 - May 2011IMS Help Desk InternshipRepaired and maintained PCs for OCSO employeesOversaw installation of Windows XP and software on new laptopsQuarantined and removed viruses, as well as other malicious softwareUpdated and modified Active Directory entries Installed printers and computers for OCSO employees

Orange County Sheriff's Office, Orlando, Florida
Aug 2011 - Sept 2013Created and managed virtual machines using VMware's vSphereIn charge of updating, maintaining, and deploying system images using MDT and WDSAutomate installers using AutoIT scriptingConfigure Windows Firewall SettingsWork with vendors over phone or remotely to fix any issues involving their systemsDisaster recovery from losing an aggregate from 4 failed disksUpdate and Patch servers using GFI LanGuard Consulted from outside agency (MBI) to create and start up a new domain with working group policyManaged and administered NetApp SAN running Data ONTAP 8Replaced and reconfigured failed HDDs in an IBM SAN running NetApp Data ONTAP 8Installed and configured Windows Server 2008 R2 and Server 2012 on virtual machinesManaged Hyper-V server included migrating systems from VMware to Hyper-VResolving issues escalated from PC/LAN AnalystsInstalled and managed IIS server on Windows Server 2008 R2Active Directory management including updating and changing Group PolicyUpdated and Managed DHCP reservationsChange and update DNS entries on a DNS ServerMounted rack serversCycled tapes used for disaster recovery at a remote site for daily backupsManaged multiple Print Servers including adding/removing printersRecovered data from failing hard drives using EnCase and/or LinuxResponsible for after hour support on any server issues in an on-call rotation. Show less Prioritized work orders that needed to be rectified in a timely matterResolving issues escalated from Tech Support SpecialistsDocumenting how to solve specific software/hardware issuesCreated and managed images for Samsung Slate tabletsWrote a Powershell script to transfer a user profile from Windows XP to a new Windows 7 machineBatch file created to update specific sheriff's office software from older versionsTroubleshoot and resolve printer/computer/network issues at remote sitesSupport multiple remote locations including different sectors and the Orange County Courthouse Show less
System Administrator
Dec 2012 - Sept 2013PC/LAN Analyst
Aug 2012 - Dec 2012Tech Support Specialist
Aug 2011 - Aug 2012

FIS
Sept 2013 - Nov 2017System AdministratorWorked with a team in charge of 3000+ servers and 100,000+ usersITIL environment documenting all changes, incidents and severity levelsWorked on changes to production servers during Sunday downtime windowJoined P1 or P2 bridge calls to work with client on fixing problems asapEnvironment used VMWare ESX 5.5/6.0, Windows 2003, 2008 R2, and 2012Created work cases with vendors to help troubleshoot issuesWorked in a project to upgrade 30+ ESX hosts to new 10GB NICsCommunicated with other teams to help troubleshoot issues (Network, SAN, SQL, etc.)Creating/removing/editing datastores connected to vCenter environment Working with application team to update code used on production servers with IISCitrix troubleshooting with XenAppWindows Clustering SQL server creation, and trouble shootingUpgrading ESX hosts with patches, driver updates, biosPerformed P2V on production servers to help downsize space used in the data centerUsed Powershell to automate reporting used for server checks with ExcelCreate changes needed to resolve issues generated from incidents Show less
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Switchfast Technologies (Acquired by Ascend Technologies)
Nov 2017 - Jun 2021Systems Engineer II
Sept 2019 - Jun 2021Systems Engineer
Nov 2017 - Sept 2019

Hornblower Group
Jun 2021 - Nov 2022Systems Administrator II
ENDUIR Cyber
Dec 2022 - nowSenior Engineer
Licenses & Certifications

MCSA: Windows 7
MicrosoftApr 2013
Network+
CompTIAMar 2011
A+
CompTIAFeb 2011- View certificate
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Amazon Web Services Solutions Architect - Associate
Amazon Web Services (AWS)Aug 2022 
Microsoft Certified Solutions Expert (MCSE) Core Infrastructure
MicrosoftJul 2020- View certificate

Cisco Certified Entry Networking Technician (CCENT)
CiscoJun 2019 
Azure Fundamentals
MicrosoftOct 2020- View certificate

Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoOct 2019 
MCSA Windows Server 2016
MicrosoftNov 2018
Security+
CompTIAMar 2018
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