Igor Khramov

Experience

• 

  I2 CIS

  Sept 2007 - Aug 2009

  Technical consultant
• 

  Gazprom Space Systems

  Sept 2009 - Jul 2010

  Lead specialist
• 

  Accenture

  Aug 2010 - Nov 2011

  Analyst
• 

  Alfa-Bank

  Nov 2011 - May 2022

  ● Led the group of Project managers responsible for automation of Corporate and SME bank client services processes● Launched Cash management platform which covered cash distribution for all bank branches and ATMs (more than 6000 objects) and cash centers process automation, decreasing manual workload by 40% and improving regulatory reporting accuracy by 30%● Developed and implemented a new Contract management module for SME bank clients and integrated it in SME Client bank, which automated contract requests, preparation and confirmation processes, allowing to launch new SME bank paperless products (including POS terminal services, Cards for SMEs services) without hiring additional supporting staff● Developed and implemented task prioritizing module for the whole Corporate and SME bank back-office, covering all automated back-office tasks type and taking into account client segment, task type and other parameters, which reduced client claim rate by 20% and human workload by 10%● Led and completed refactoring project of monolith workflow system to microservices, which covered 60% Corporate bank processes, increasing system reliability by 50% and changes implementation speed by 30%● Implemented Payments foreign control platform for Corporate and SME bank and integrated with other client services including Client bank, decreasing error rates by 70% and decreasing processing time by 40%● Spearheaded implementation of Payments processing platform for SME and Corporate bank clients reducing processing time 30%● Coached and guided 5 project managers who successfully managed department programs and projects, demonstrating high performance and innovative problem-solving approaches Show less

  • Senior Product Manager

    Dec 2017 - May 2022

  • Product Manager

    Nov 2013 - Dec 2017

  • IT Project Manager | System Analyst

    Nov 2011 - Nov 2013
• 

  Exness

  May 2022 - Jun 2024

  Product Manager

  ● Led a cross-functional team, responsible for automation of customer support and market operations processes, fostering a collaborative and high-performance work environment● Initiated and deployed a service for real-time profit sharing calculation between B2B clients and the company, which received data from trading servers in real-time and integrated with client’s Personal Area, offering a unique market proposition and enhancing client satisfaction● Developed and implemented a suite of services improving transparency in client trading operations, resolving 95% of client inquiries and reducing processing time by 50%● Led the development of a new service for generating client trading statements, reducing client requests processing time by 50% and enabling the closure of direct access to trading servers for customer support, reducing the risk of configuration errors by 90%● Launched a new B2B client onboarding process, coordinating multiple development teams and successfully meeting the launch deadline Show less