Alfred Christopher Torres Castillo

Experience

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  Sugar refinery "El refugio" S.A de C.V

  Dec 2018 - Jan 2019

  Intern

  apply the necessary protocol and techniques for sugar quality control as well as to supervise the general monitoring of the elaboration processresponsabilities in my charge:*perform specific product quality tests*check operating parameters such as temperature and pressure*prevent and correct failures in the shortest time possible to ensure the correct and optimal operation of the process

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  Reactivos y Equipos S.A de C.V - Danaher Corporation

  Feb 2020 - Aug 2021

  Trainee of sales and customer service

  Listening to the needs and wishes of the customer to identify and recommend optimal products.Customer loyalty and retention by delivering great shopping experiences.Track customers for signs of security issues and issues scaled to management.I answered customer questions about products and services, helped locate goods and promoted key items.I created and maintained a detailed database to develop promotional sales.Databases developed and updated to handle customer data.I promoted products and services available to customers during service, account management and order calls. Show less

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  Productora Nacional de Biológicos Veterinarios

  Jun 2021 - Jan 2022

  Quality control Analyst

  Raw materials and finished products were inspected for quality and discarded items that did not meet safety requirements.Improvements in design and documentation were suggested to improve product reliability and machinability.Compliance with safety and cleanliness procedures to comply with agency mandates and regulations.Preparation and maintenance of quality control procedure documentation.Consult manuals and process documents to investigate failures.Recorded results of the inspection process, collaborating with the quality team to implement corrective actions.Standard first-article inspections and random sampling inspections were performed to verify customer compliance.Suppliers or contractors were instructed on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies Show less

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  TTEC

  Jan 2022 - Jun 2022

  Bilingual customer service and sales representative

  Advice and assistance were provided to clients, with attention to special needs or wishes.Maintaining customer satisfaction with forward-looking strategies focused on meeting customer needs and resolving their concerns.It uses customer service software to manage interactions and track customer satisfaction.Exceptional customer service was provided to each customer by leveraging extensive knowledge of products and services and creating positive and welcoming experiences.Customer knowledge was used to develop innovative sales strategies to increase sales.Managed customer accounts to ensure customer satisfaction and repeat business.Answered customer questions about products and services, helped locate goods and promoted key itemsI worked to meet or exceed special targets for credit card applications, special donations and specific product promotions Show less

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  Entidad mexicana de acreditación, a.c.

  Aug 2022 - Jun 2023

  Engineer in the Acreditation and Evaluation Process

  I implemented the activities and stages of the assessment and accreditation process for which I am entitled under NOM ISO17025 with respect to calibration laboratories. The assigned processes were kept on time, looking for alternatives to control the process and the indicators of zero delays of the documentation of the management system corresponding to the area and the work teams in which I was involved were developed. Support the dissemination of changes in procedures, policies, news, events and new accreditation programs. Participation in activities assigned to the development of new accreditation documents or programmes. Detailed and relevant reports were prepared for use in business decision-making. Effective time management techniques were applied to meet strict deadlines. Proven consistency in quality planning, quality control, quality assurance and quality improvement. Establishment and monitoring of compliance procedures to ensure consistent implementation across departments Show less

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  POSCO

  Jun 2023 - Sept 2023

  Technical Service and Sales Analyst

  Sale and delivery of direct materials, through traders and export meeting the monthly/annual target of sale.Inventory control handling prime, secondary and lagging material for upcoming sales and monthly production plans.Control of accounts receivable and customer credits always complying with the internal policy of secured accounts.Compliance with internal management systems such as management of purchase orders, quotes, invoices, referrals among others.Immediately and promptly inform those responsible when the product or process is not compliant with the customer’s requirements.Products selected according to customer needs, product specifications and applicable regulationsPerformed effectively in an autonomous working environment, managing day-to-day operations and decisionsAccurate and up-to-date documentation of supply chain processes was maintained to obtain reliable references.Data analysis was used to identify and resolve supply chain issues and improve overall performance. Show less

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  ICON plc

  Sept 2024 - now

  Inside Sales Specialist I