Jaipaul Singh

Experience

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  Bharti Airtel Services

  Mar 2015 - Jul 2016

  Network Engineer

  NOC Operations

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  Tech Mahindra

  Jul 2016 - Sept 2016

  Network Engineer
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  Bharti Airtel Services

  Jan 2017 - Sept 2017

  NOC Executive

  As a NOC Engineer, I focused on troubleshooting and resolving Internet Leased Line (ILL) and Next Generation Internet Leased Line (NGILP) issues to ensure seamless network performance. I managed network topology for scalability and efficiency, performing rigorous testing on network sites to support reliable connectivity.In this role, I resolved Internet Leased Port, FTTH, and DSL Broadband issues, while monitoring port status, identifying errors, and managing bandwidth on routers and switches. Using BMC Remedy, I handled ticket resolution and fault management for DSL and FTTH services, providing efficient support to maintain high network reliability and customer satisfaction. Show less

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  Tata Consultancy Services

  Sept 2017 - Nov 2021

  Senior Process Specialist

  As a Senior Process Associate, I oversee device enrollment and configuration for iOS, Android, and Windows platforms using Microsoft Intune. I deploy, manage, and update business-critical applications, including line-of-business and Microsoft 365 apps, to maintain seamless functionality for end users.Within Active Directory, I manage user accounts, groups, and permissions, implementing role-based access control for improved security. I also ensure seamless integration between Active Directory and Intune, enabling single sign-on (SSO) and enforcing security policies across devices. Additionally, I utilize SCCM to deploy software updates and patches across Windows devices, ensuring compliance and reducing potential risks.My role combines technical expertise and strategic oversight to maintain a secure, compliant, and high-performing IT environment. Show less

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  SOTI

  Nov 2021 - now

  Senior Technical Specialist - Enterprise Mobility Management

  Working with SOTI, MobiControl’s Mobile Device Management (MDM) software efficiently manages multiple device types such as mobile rugged devices, mobile computers, handhelds, smartphones, vehicle mount computers, wearables, and laptops. Protect devices, data, and workers with security features such as Kiosk Mode, geofencing and lockdown. Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Provide superior customer service regarding our MDM solutions.Focus on practicing open and transparent communication; self-discipline and integrity. Show less