Kelley O.

Experience

• 

  REI

  May 2003 - Jan 2007

  • Office Specialist

    Jan 2005 - Jan 2007

  • Customer Service/Banking

    May 2003 - Jan 2005
• 

  Biogen

  Jan 2007 - now

  Project Management - Full understanding of all projects managed by the Process Improvement Team, manage the Who, What, and When. Ensure project deadlines are met and task owners are on track utilizing MS Project. Monitoring of project metrics post implementation; Regular updates to Control Charts for department dashboards. Tracking and Maintenance of Business Initiatives - Maintain Process Improvement Team project portfolio. Responsible for tracking process improvement intake of ideas and asks. Communication - Provide frequent and regular updates cross functionally to align on project objectives/goals, scope, tasks associated, owners, deadlines. Maintain presentation templates for read outs and tracking purposes. Using Green Belt Six Sigma training analyze processes to eliminate waste and improve processes. Show less As Program Lead, Patient Services, I am responsible for implementation of services and programs to support Hemophilia. In particular, the creation and ongoing support of various patient programs. Additionally, my position is responsible for the creation and management of the communication plan and processes, day-to-day monitoring of programs and resolution of issues/escalations. I also work closely with the Reporting & Analytics group in the development of analytical reports to monitor and track programs. Show less As Associate Program Lead, Patient Services, I am responsible for implementation of services and programs to support Hemophilia. In particular, the creation and ongoing support of various patient programs. Additionally, my position is responsible for the creation and management of the communication plan and processes, day-to-day monitoring of programs and resolution of issues/escalations. I also work closely with the Reporting & Analytics group in the development of analytical reports to monitor and track programs. Show less

  • Director Patient Services- New Product Planning at Biogen

    Oct 2022 - now

  • Associate Director Patient Services- New Product Planning (MS, ALZ, SMA/ALS, MDD and Biosimilars)

    Oct 2019 - Oct 2022

  • Sr. Program Manager-New Product Planning

    Dec 2017 - Oct 2019

  • Sr. Program Lead- New Product Planning (MS and SMA)

    May 2016 - Dec 2017

  • Business Initiative Lead

    Jan 2015 - May 2016

  • Program Lead-New Product Planning (Hemophilia)

    Jan 2014 - Jan 2015

  • Associate Program Lead-New Product Planning (Hemophilia)

    May 2013 - Dec 2013

  • Sr. Case Manager- Multiple Sclerosis

    Jan 2011 - Apr 2013

  • Case Manager- Multiple Sclerosis

    Jan 2007 - Jan 2011