Shirley Alvarez, MPH

Experience

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  City of Killeen, Texas

  Jan 2009 - Apr 2012

  Animal Control Officer

  •Interpreted and applied municipal ordinances and state law pertaining to animals to maintain the safety of the community. •Conduct contact tracing of animals who have been involved in a bite or are believed to be rabid to inform individuals of quarantine process and results of the animal quarantine so that proper prophylaxis may be taken.•Maintain communication with stakeholders regarding zoonotic disease transmission and rabies positive bite cases.•Conduct specimen collection of suspected rabid animal and submit to lab for testing.•Observation and evaluation of animals under quarantine to assess risk of rabies transmission.•Analyze productivity reports for animal control officers.•Trained 3 new employees on computer system, animal laws, zoonosis control, and proper cleaning of the facilities. •Collected stray animals using situational awareness and problem solving skills. Show less

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  United States Postal Service

  Jan 2013 - now

  Sales, Service Associate

  Review postal literature to maintain current knowledge of process and procedures for mailing, mailing eligibility, hazardous mail handling, maintaining and managing post office boxes, business reply mail (BRM) processing, business mail entry (BMEU) processing, federal identity verification, and the handling of financial instruments, suspicious transactions, and election mail.Accurately process and manage BRM and BMEU, process customer mail pieces over counter, maintain election and political mail documentation, sort mail, prepare mail for dispatch, deliver mail to post office boxes, conducting passport photography, and maintain local certified mail system.Train new employees in mail distribution, post office box delivery and management, BRM/BMEU procedures and processes using best practices and federal regulations to decrease transition times between team members.In the absence of the lead clerk create and modify schedules for 8 employees, conduct cash till counts, stamp counts, manage stamp inventory, and conduct inventory counts.Provide technical assistance to coworkers, public, nonprofits, political groups, private companies, and public in appropriate mailing and packaging methods, mailing eligibility, new processes, identity verification, and passport photo requirements.Accomplishments:· Facilitated 300 unique mail intakes while complying with federal regulations, using adaptability and memory techniques to remain under allotted time per customer, increasing personal efficiency to 192%.· Sorted mail for carriers based on memorization of frequently changing routes, averaging 500 parcels per hour with 184% efficiency.· Identified deficiency in key system for new mailboxes and developed a key organization system reducing customer wait time by 50%.· Created a checklist for new dispatch trainees, reducing the amount of non-completed tasks by 25%. Show less

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  Freelance

  Aug 2021 - Jun 2022

  Assistant Strength And Conditioning Coach

  •Assisted in creating and implementing sport-specific programming juvenile soccer athletes with the goal of injury prevention.•Design and implement educational program for adolescent females about hygiene, puberty, and nutrition.•Create hygiene bag program to bring hygiene materials to adolescent females.

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  National Kidney Foundation

  Jun 2022 - Apr 2023

  Program Evaluator

  Review literature using databases such as PubMed, JSTOR, ScienceDirect and EBSCO to search for previous evaluations on the KEEP Healthy program, determine best methods for data collection, and increasing response rate.Create an evaluation plan and conduct a process evaluation for the KEEP Healthy program.Create data collection tools to include surveys, pre/post-tests, checklists, and questionnaires to collect quantitative and qualitative data using JotForm, Qualtrics, and Excel.Conduct data collection from program participants and complete qualitative and quantitative analysis using Excel, Qualtrics, and MaxQDA.Create reports, presentations, and technical papers detailing the methods, analysis, and results of the evaluation. Build relationships with five schools and health agencies in a new region to expand the reach of the organization. Accomplishments: Successfully piloted a text message system for survey dissemination and a lottery reward system for participants achieving a response rate of 23%, 300% above the organization’s national average. Show less

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  National Kidney Foundation

  May 2024 - now

  • Temporary Program Coordinator

    Aug 2024 - now

  • Community Outreach Coordinator (temp)

    May 2024 - Aug 2024