Emmanuel Tankwe

Experience

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  ARENCO GROUP OF COMPANIES (GAL LIGHTING L L C JAFZA - DUBAI)

  Apr 2009 - Sept 2014

  Customer Service AND Security Officer

   Dealing with customer enquiries by telephone, email, letter or face to face. Ensuring that a customer’s problem is brought to a satisfactory conclusion. Involved in developing a customer service policy. Collecting and analyzing data to monitor the level of customer service. Making sure that all Health and Safety procedures are adhered to. Completing all administrative tasks and updating records. Occasionally having to work in the company call centre. Ensuring all telephone calls is answered within a 15 second time frame. Booking appointments for sales representatives to visit potential customers. Using Word & Excel to write reports and create invoices. Building relationships with customers. Suggesting solutions to customers in a positive manner. Dealing with all escalated complaints and enquiries efficiently and effectively.  Giving customers information about company services and products. Show less

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  ACTION INTERNATIONAL SERVICES LLC

  Oct 2014 - Aug 2018

  FACILITIES OFFICER - CAMP-BOSS

   Writing of incident report on any violation on the roles of the camp/ occurance or hapenings beyong control. Asist the HR Department in any undertakings or information related to the employees in the labour camp. Middle person between the employees and the HR Department whereby getting employees informed on all related labour camp requirements by the HR Department and Dubai Municipality by posting or verbally. Updating the camp list on a regular basis to keep clear and accurate records of empoyees currently accommodated and those out for one reason or the other( Vacations, Business trips,Emergency leaves and inter transfer cases). Ensure the security officers both night and day shifts meet the requirement as stipulated,whereby cherching everything and monitoring all inletting and outleting the labour accommodation. Routine coordination of the cleaning and treatment of the drinking water main tank and periodic cleaning of the subwater tank and replacement of the water filters. Ensure all required documents related to the camp are prepared,updated and kept for routine inspections by the Abu Dhabi Government officials Ensure the proper organization of employees accommodated according to their various nationalities and religion to conserve their cultural and religious values Routine collection of information from employees required by the HR Department for one reason or the other and getting them informed on all related labor camp requirements by the Abu Dhabi Municipality by posting circulars on walls or verbally. Frequent / random checks of employees’ rooms, advising and reminding them on the company policy and getting them informed on what is not allowed in living rooms enforced by the camp management and Government officials Frequent inspections and making sure all safety implanted measure are proactive such as fire extinguishers; emergency exists, and reel water jetting horses on each floor corridor. Show less

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  Fresh Fruits Company LLC

  May 2017 - Aug 2018

  Camp Supervisor

  Job Responsibilities: Responsible for the entire camp a workforce of 500 – 1,000 workers and office staff, maintainingdocuments related to camps, stores, mess, and library and laundry camp management. Updating daily status of personnel accommodation and makes sure rooms are occupied. Maintaining FM related complaint on daily basis & send to higher management. Camp Maintenance, - supervision for housekeeping standard (Cleaning of toilets, Bathrooms, Corridors,surrounding, etc.) Co-ordination with HR Department for workers Visa Medical, OHC Medical, Health insurance Card, and Emirates ID Card related work on a daily basis. Co-ordination with HR Department for New Arrivals/ Departures. Ensure timely ordering and maintenance of an inventory of all camp supplies, tools, and equipmentnecessary for the maintenance and operation of the camp facilities. Preparing Petty Cash bills & maintaining LPG Gas bill records. Organizing security & Transpiration for personnel who are traveling to & from the airport. Conducting meeting with camp residents every Friday regarding housekeeping /catering / Laundry / etc.whether they have any comments it should be rectifying as soon as possible. Organizing campfire Drills every completion of 30 days & makes sure all residents & Non-Residents areaware of it. Liaising with security chief and reporting if there is any kind of security failure in camp. Coordinating with catering Dept. and makes sure they are maintaining the quality & hygiene of servingfood. Solution. Show less

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  GMG

  Aug 2018 - now

  Camp Manager

  Job Responsibilities: Responsible for the entire camp a workforce of 1,500 – 2,000 workers and office staff, maintaining documents related to camps, stores, mess, and library and laundry camp management. Ensure maintenance and repairs on camp facilities including plumbing, painting, carpentry, cleaning, and electrical duties. Writing of incident report on any violation on the roles of the camp/ occurrence or happenings beyond control. Manages relationships with suppliers and provider of services like gas, laundry, waste disposal, drainage, dire safety systems etc. and meeting them from point to point to ensure smooth administration of services.  Middle person between the employees and the HR Department whereby getting employeesinformed on all related labor camp requirements by the HR Department and Dubai Municipality by posting or verbally. All annual maintenance jobs e.g. lifts, water tank cleaning, grease traps cleaning, fire & safety equipment’s management, solid waste collection and waste water tank cleaning & pest control should be supervised and scheduled by the Camp Manager in coordination with the facility Team and Admin Team to ensure that all contracts are in place and also renewed or done on time. Responsible to call for, if necessary, the ambulance and the police depending on the emergency requirements at hand and also advise the management / the line manager. Frequent/random checks of employees' rooms, advising and reminding them of the company policy and getting them informed on what is not allowed in living rooms enforced by the camp management and Government official. Follow up with the purchasing of pending items related to the colleague housing. Arrange for scrap disposal from the accommodation by getting approval from the Admin Director and Line Manager coordinate with the site security to count all scrap materials and also record and log in all the monies and items sold in total. Show less