Dillon Syhavong

Experience

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  Sogo Express

  Sept 2020 - May 2021

  Restaurant Cashier

  • Operated the cash register, scanner, scale or the restaurant’s computer system• Offered advice or recommendations to customers and answering any inquires • Resolved any pricing complaints and providing solutions or a positive customer service experience• Helped with other tasks as needed including managing shelves, tracking inventory, and keeping the store clean• Maintained cash control over register drawer and verify amounts are correct

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  DoorDash

  Aug 2021 - May 2022

  Delivery Driver

  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience• Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings• Performed presentative vehicle maintenance checks prior to departure to identify concerns or potential issues• Loaded, transported, and delivered items to clients or businesses in a safe, timely manner Show less

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  Magic Sushi

  Aug 2022 - May 2024

  Host/Restaurant Cashier

  •Welcome guests in a warm and friendly manner• Help fellow team members and other departments whenever necessary to maintain positive working relationships• Monitor restaurant activity to determine seating and dining flow• Follow-up with diners to ensure their satisfaction with their dining experience and address additional requests• Respond to guest inquiries and requests in a timely, friendly, and efficient manner

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  University of North Carolina at Charlotte

  May 2024 - now

  Associate Network Technician

  •Provide technical support for network infrastructure including routers, switches, firewalls, and wireless access points•Troubleshoot network connectivity issues and implement solutions to ensure uninterrupted service•Assist in the design and implementation of network upgrades and expansions•Collaborate with cross-functional teams to ensure smooth integration of new network technologies