Cliff Masscotte

Experience

• 

  Lowe's Home Improvement

  Jul 2003 - Mar 2014

  Assistant Store Manager

  Providing superior customer service and driving sales and margin in alignment with financial plan of store. Control and monitor overall expenses, and ensure corporate financial and merchandising standards are maintained and enforced. Oversee the overall safety, security, supervision, training, mentoring, and scheduling.Other responsibilities:Drive growth and profitability of specialty and installed salesDrive average ticket growthImprove overall customer growthControl and manage inventory levelsDevelop, coach, and mentor direct reportsConflict managementInterpret sales and inventory reports such as monthly financials, vital statistics, merchandise division summaries, etc and take action to rectify issues identified as detrimental to store performance.Payroll managementMaintain acceptable audit review scoresComply with performance criteria, standards of conduct, discipline and discharge proceduresOperate store equipment such as forklift, order picker, and narrow aisle reach lift Show less

• 

  Staples

  Dec 2014 - Feb 2016

  Assistant Manager/Sales Manager

  Manage sales floor and associates to ensure seamless delivery of customer service.Accountable to deliver corporate sales goals Accountable for overall shrinkManage P&L statement Accountable for monthly operational auditsManage freight flow and proper ordering of inventory Accountable for managing hiring process

• 

  SERVPRO of Kennett Square/Oxford

  Jan 2016 - now

  SERVPRO is an Internationally recognized restoration provider. Should you ever need help or experience a disaster, please contact me asap. TEAM HUGHES comprises:SERVPRO of Kennett Square/OxfordSERVPRO of Cecil CountySERVPRO of Lancaster East SERVPRO of Southern Lancaster County Fire/Water restoration, mold remediation, commercial and residential services

  • Director of Business Development

    Feb 2017 - now

  • Sales Marketing Representative

    Jan 2016 - Feb 2017