Ivan Pedraza

Experience

• 

  Gobierno del Estado de Nuevo León

  Apr 1998 - Mar 2003

  Network Manager

  - Responsible of the main Telco site as part of the national Security interstate network.- Responsible of the technical area of the 066 Emergency system

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  NextiraOne

  Apr 2003 - Feb 2005

  Internetworking Engineer

  - Implementation of networking solutions based on Cisco technologies.- Second level Support (remote/onsite) of LAN/WAN technologies.- Opening, follow up and escalation of major networking issues with Cisco TAC.

• 

  Hispanic Teleservices

  Jan 2007 - Jan 2009

  Telecom and Networking Manager
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  Teleperformance

  Aug 2010 - Sept 2013

  Voice and data network management of Teleperformance NSN infrastructure, including 8 call centers.- Services assurance, SLAs, change control process, contingency management.- Responsible of network infrastructure security according to ISO27001 and PCI.- Basic budget management CAPEX-OPEX.- Technical POC for all TPNSN clients and other Teleperformance subsidiaries.- Relationship with technology vendors and international/national Telco carriers.- Technical leadership for TP NSN. Show less

  • Networking Manager

    Feb 2005 - Sept 2013

  • Datacenter Manager

    Aug 2010 - Feb 2011
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  Beliveo Corporation

  Oct 2013 - Jul 2023

  - Design and management of the IT infrastructure of the organization, both the physical datacenters and the virtualized cloud environment (AWS).- Information Security Responsible of the ISMS for both ISO27001 and PCI-DSS.- Research, evaluation and implementation of new technologies for the organization.- Responsible for Networking, Datacenter, NOCC and IT Support areas of Beliveo.- Management of all communication requirements for call centers in Mexico and points of presence in the US.- Services assurance, SLAs, change control process, contingency management.- Budget management CAPEX-OPEX.- Main technical POC for clients in both México and the US.- Relationship with technology vendors and international/national Telco carriers.- Technical leadership for Beliveo in the design of IT solutions. Show less

  • Technology and Security Sr. Manager

    Dec 2020 - Jul 2023

  • Technology Manager

    Oct 2013 - Dec 2020
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  Banorte

  Jul 2023 - now

  Subdirector de Estándares de Seguridad