Ivan Pedraza

Ivan Pedraza

Network Manager

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location of Ivan PedrazaMonterrey, Nuevo León, Mexico

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  • Timeline

  • About me

    Subdirector Estándares de Seguridad / Banorte

  • Education

    • TecMilenio

      2013 - 2014
      MBA Finance, General
    • Universidad Autónoma de Nuevo León

      1994 - 1998
      Ingeniero Administrador de Sistemas Sistemas
  • Experience

    • Gobierno del Estado de Nuevo León

      Apr 1998 - Mar 2003
      Network Manager

      - Responsible of the main Telco site as part of the national Security interstate network.- Responsible of the technical area of the 066 Emergency system

    • NextiraOne

      Apr 2003 - Feb 2005
      Internetworking Engineer

      - Implementation of networking solutions based on Cisco technologies.- Second level Support (remote/onsite) of LAN/WAN technologies.- Opening, follow up and escalation of major networking issues with Cisco TAC.

    • Hispanic Teleservices

      Jan 2007 - Jan 2009
      Telecom and Networking Manager
    • Teleperformance

      Aug 2010 - Sept 2013

      Voice and data network management of Teleperformance NSN infrastructure, including 8 call centers.- Services assurance, SLAs, change control process, contingency management.- Responsible of network infrastructure security according to ISO27001 and PCI.- Basic budget management CAPEX-OPEX.- Technical POC for all TPNSN clients and other Teleperformance subsidiaries.- Relationship with technology vendors and international/national Telco carriers.- Technical leadership for TP NSN. Show less

      • Networking Manager

        Feb 2005 - Sept 2013
      • Datacenter Manager

        Aug 2010 - Feb 2011
    • Beliveo Corporation

      Oct 2013 - Jul 2023

      - Design and management of the IT infrastructure of the organization, both the physical datacenters and the virtualized cloud environment (AWS).- Information Security Responsible of the ISMS for both ISO27001 and PCI-DSS.- Research, evaluation and implementation of new technologies for the organization.- Responsible for Networking, Datacenter, NOCC and IT Support areas of Beliveo.- Management of all communication requirements for call centers in Mexico and points of presence in the US.- Services assurance, SLAs, change control process, contingency management.- Budget management CAPEX-OPEX.- Main technical POC for clients in both México and the US.- Relationship with technology vendors and international/national Telco carriers.- Technical leadership for Beliveo in the design of IT solutions. Show less

      • Technology and Security Sr. Manager

        Dec 2020 - Jul 2023
      • Technology Manager

        Oct 2013 - Dec 2020
    • Banorte

      Jul 2023 - now
      Subdirector de Estándares de Seguridad
  • Licenses & Certifications

    • ISO27001 Auditor Interno

      Aktiva Mexico
      Aug 2020
    • Lean Six Sigma - Yellow Belt

      INTERNATIONAL LEAN SIX SIGMA
      Nov 2022
      View certificate certificate
    • Certified Ethical Hacker and Security Professional

      RedTech Seguridad Informática
      Jul 2019
    • Green Belt Lean Six Sigma

      INTERNATIONAL LEAN SIX SIGMA
      Jun 2023
      View certificate certificate
    • Cómputo Forense Nivel 1

      RedTech Seguridad Informática
      Sept 2020
    • ITIL Foundation Certificate Service Management

      PeopleCert
      Sept 2013
    • Scrum Foundations Certififed Expert - SFCE

      CertJoin
      Jan 2023
      View certificate certificate
    • Five9 Inbound Inbound Contact Center Administrator

      Five9
      Oct 2017
    • PECB Certified ISO/IEC 27005 Risk Manager

      PECB
      Feb 2024
      View certificate certificate
    • ISMS ISO 27001:2022 Lead Auditor

      IRCA | International Register of Certificated Auditors
      Feb 2024
      View certificate certificate
    • Cisco Certified Network Associate

      Cisco
      Jan 2004
  • Honors & Awards

    • Awarded to Ivan Pedraza
      Corporate Manager Teleperformance NSN Mar 2012 Teleperformance Excellence Awards 2012 - Corporate Manager