Chris Lovell

Experience

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  United States Air Force

  Sept 1989 - Jun 1998

  Muntions Systems Specialist

  Maintained accountability for 11 storage structures and all stored munitions; provided training and direction for personnel conducting munitions inspections, and determined potential hazards of assets.Configured munitions shipments for air, sea, and surface transportation, inspected IAW 11A-1-10 and technical orders in accordance with all standards and requirements.Collaborated with operations team to resolve serviceability issues, prepared and delivered safety briefings, and repaired and replaced defective munitions components. Show less

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  Communication Network Solutions

  May 2011 - Jun 2012

  Construction Manager
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  Tiburon

  Jun 2012 - Jul 2014

  CAD Deployment Specialist

  I have supervised the deployment of upgrades, patches, and/or hardware implementation projects from conception to completion within time, quality, and budget frameworks.☛ Augmented customers’ satisfaction via actively responding to trouble tickets along with resolving database problems.☛ Steered terminal services, back-ups, and remote desktop applications to provide support for a broad variety of clients.☛ Devised documentation on existing or new processes, programs, and procedures. Show less

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  Spok (formerly USA Mobility Wireless and Amcom Software)

  Jul 2014 - Apr 2016

  Consultant

  I have directed and administered all the aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.☛ Installed Spok applications at a customer site via configuring and troubleshooting highly complex technical systems.☛ Delivered strategic directions and technical consultancy support to staff members and commercial clients in gathering business requirements and translating into product features.☛ Fostered strong business relationships with all customer accounts to ensure high levels of service, response, and the overall success of customer-driven business and technical strategies. Show less

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  Hexagon US Federal

  Apr 2016 - May 2022

  Senior Customer Application Engineer, Security + CE

  As a System Engineer V, I am managing the development, installation, deployment, configuration, and maintenance of operating system service packs along with maintaining user accounts and deploying system and file updates to ensure seamless workflow.☛ Improved the performance, efficiency, and resilience of vital services of the company via identifying and resolving critical issues via installing and configuring Hexagon Public Safety Software applications at customer sites.☛ Directed and managed all the business processes and project operations, such as identifying project status, creating schedules, resolving customer concerns, and brainstorming professionals for achieving expected results.☛ Collaborated and coordinated with project management professionals for the development and execution of assigned practices following standard implementation procedures to realize expected outcomes.☛ Enhanced customers’ experience via optimizing workflows and services via overseeing GIS and digital map maintenance operations. Show less

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  Motorola Solutions

  May 2022 - Aug 2024

  Sr Solution Architect
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  Hexagon Safety, Infrastructure & Geospatial

  Aug 2024 - now

  CAD Implementor