Hagop Ohanian

Experience

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  Sprint

  Aug 2004 - Feb 2006

  Retail Sales Representative

  Maintained retail merchandise standards based on corporate policies and procedures.Effectively communicated, contributed ideas, energy, and desire to achieve goals to succeed as both an individual and a team member. Trained and served as a peer coach for new sales associates.Developed strong customer rapport, established sound business relationships, and maintain a thoroughknowledge of each account.

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  T-Mobile

  Feb 2006 - Aug 2012

  Retail Sales Representative

  Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Trained new employees on basic customer service techniques and procedures.Responded to telephone inquiries by providing quality service to customers and associates.Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.Consistently hit and exceeded sales goals by 20%. Show less

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  AT&T

  Aug 2012 - Sept 2015

  Retail Sales Consultant

  Present, promote and sell products/services using solid arguments to existing and prospective customers.Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Analyze the territory/market’s potential, track sales and status reports.Achieve and regularly exceeded agreed upon sales targets and outcomes within schedule. Show less

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  Apple

  Oct 2015 - Jun 2017

  Genius

  Diagnosed product issues on the spot, explaining situations with patience and compassion.Researched complex issues and complete repairs in a timely and efficient manner.Completed complex troubleshooting and repairs on iPhone and Mac computers.Executed hardware and software installations while providing high-level customer service, training and technical support. Researched client's issues in a timely manner and follow up with the customer with recommendations and action plans. Show less

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  Walgreens

  Jun 2017 - Dec 2019

  Technical Support Technician

  Research user inquiries regarding computer software or hardware operation to resolve problems.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Achieve consistent #1 ranking in monthly metrics, including tickets processed and customers satisfaction.Insure the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.Develop training materials and procedures, or train users in the proper use of hardware or software.Troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Show less

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  Kranze Technology Solutions, Inc.

  Jan 2020 - now

  QA Engineer