Shannel Brown

Experience

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  Sutherland Global Service Limited

  Sept 2017 - Jan 2020

  • Helped customers consolidate their debt and credit card loans by completing and processing loan applications on their behalf • Identified account holders’ loan information by proceeding with a thorough authentication process • Examined and informed customers about their current loan details and the status of their loan applications • Managed customer subscriptions by cancelling, renewing and upgrading by adding, removing, updating and changing payment instruments associated with their Microsoft accounts • Processed refunds for Microsoft’s subscriptions, products and services • Reactivate customers’ Microsoft applications on their devices by processing outstanding balances and past due payments linked to their Microsoft subscriptions

  • Lending Club Customer Development

    Sept 2019 - Jan 2020

  • Microsoft Account and Billing Consultant

    Sept 2017 - Sept 2019
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  St. Francis College

  Feb 2020 - May 2020

  Student Assistant

  • Aided students, faculty members and visitors with daily inquiries• Conveyed phone call messages to my superior accurately• Replaced inactive identification cards for campus access• Reserved classrooms for weekly club and societies meetings

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  ABRAMS

  Sept 2022 - Dec 2022

  Accounting Intern

  • Assisting the account controller with enhancing eBook receivable accounts • Managing the eBook work in process and inventory accounts • Preparing bank reconciliation statements by entering data in Microsoft Excel • Organizing and filing accounting records • Reconciling credits and debits with the corresponding customers by entering data in Microsoft Excel

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  CohnReznick LLP

  Jun 2023 - Aug 2023

  Tax Intern

  • Collaborated with senior tax professionals to gather necessary documentation and information for forms 1040 and 1065 tax return preparation • Utilized tax software and tools such as CCH Engagement, CCH Access, CaseWare and GoSystem, to accurately input financial data, perform calculations, and generate comprehensive tax returns • Performed detailed review and analysis of clients' work papers, ensuring accuracy and compliance with tax regulations. • Worked closely with team members to manage multiple client deliverables, adhering to deadlines and maintaining a high level of efficiency.• Actively engaged in professional development opportunities, attending workshops and seminars to further enhance tax knowledge. Show less

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  Eco-Tax Inc.

  Feb 2024 - May 2024

  Tax and accounting support intern

  • Assisted tax accountants and bookkeepers in the preparation of individual and corporate tax returns • Utilized tax software such as Adam's and Tax1099, to accurately prepare 1099 tax forms.• Archived clients' tax documents to the firm's New storage software.• Provided general and administrative support to the accounting team.

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  Deloitte

  Jun 2024 - Jul 2024

  Audit and Assurance Intern

  • Assisted senior auditors in the preparation of financial statements, workpapers and related disclosures.• Utilized the engagement management software to edit and manage audit workpapers and findings. • Assisted senior auditors with gathering and reviewing client documentation to support audit conclusions. • Worked closely with the audit team members to ensure efficient and effective audit processes by providing support as needed.