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Ernest Blakely

Ernest Blakely

Service Technician

Followers of Ernest Blakely249 followers
location of Ernest BlakelyGreensboro, North Carolina, United States

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  • Timeline

  • About me

    Sales Coach, Manager at AT&T

  • Education

    • Winston-Salem State University

      2003 - 2008
      Bachelor's degree Sports Manangement

  • Experience

    • Dell

      Aug 2008 - Jan 2010
      Service Technician

    • Winston-Salem/Forsyth County Schools

      Jul 2010 - Jan 2012
      Atkins High School Assistant Football Coach

    • AT&T

      Feb 2012 - now

      New Hire virtual support assistanceFacilitate team meetings and trainings Manage and resolve commitment casesAssist with special projects Assist representatives with customer’s request and take customer escalations Increase Sales performanceCoaching and development Support for over 300 representativesResolving social media casesResolving escalationsProviding alternative solutions

      • Team Manager (Sales Coach)

        Feb 2021 - now

      • Team lead-Sales and Service

        Nov 2019 - Feb 2021

      • Solutions Specialist/floor support

        Jan 2013 - Nov 2019

      • Customer Service Representative

        Feb 2012 - Dec 2012

  • Licenses & Certifications

    • Six Sigma White Belt Certification

      AT&T

  • Volunteer Experience

    • Active Member

      Issued by Omega Psi Phi Fraternity, Inc on Dec 2017
      Omega Psi Phi Fraternity, IncAssociated with Ernest Blakely