Anna Perfetti

Experience

• 

  "Veshnevyi Sad"

  Oct 2011 - Jan 2012

  Waiter-bartender

  Responsibilities: waiter and bartender service, making alcoholic and non-alcoholic beverages for bar and non-alcoholic beverages for staff, making menu recommendations, communication between customers and management, receiving and processing the order payments.

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  Yo-ma-Yo

  Feb 2012 - Feb 2013

  Personal Assistant

  Responsibilities: refresh the information on official company website, monitor and sort the orders and e-mails, answering the calls, dealing with customer complaints and comments, control and support the manufacturing process, purchase the materials and other supplies, handling the process issues.

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  «NOTA BENE» HOTEL

  Mar 2013 - Apr 2013

  Front Desk Administrator

  Responsibilities: guests’ check-in and check-out, monitor all the V.I.P.’s and other requests of arriving guests, ensure hotel policies and security requirements are met, cooperate with and check the communication between other hotel departments, control guest reservations and payments, answering the calls and e-mails.

• 

  Atlas Deluxe hotel

  Apr 2014 - Feb 2018

  Responsibilities: sales data analysis, marketing and revenue management, front desk staff supervision, control, support and training, guest relations management, setting up the rates and group selling, contracts arrangement and monitoring, conference service arrangement and support, invoice issuing, monitoring and control of all hotel fees and bills to be paid, schedule monthly staff meetings, schedule front office shifts, keeping the updated records of office expenses and costs. Responsibilities: front desk staff monitoring, control and training, guest relations management, dealing with customer complaints and comments, monitor and answer to all guests’ reviews, keeping active and post on hotel profiles in social media, make individual and group reservations, refresh the information on official hotel website. Responsibilities: front desk staff monitoring, control and training, ensure logging and delivery all guests packages, mail and messages, control guest reservations and payments, control all staff timing, helpful, friendly, attentive, polite, to all the guests, managers and all employees. Responsibilities: guests check-in and check-out, monitor all the V.I.P.’s and other requests of arriving guests, ensure hotel policies and security requirements are met, cooperate with and check the communication between other hotel departments, control guest reservations and payments, answering the calls and emails.

  • Sales Manager

    Sept 2017 - Feb 2018

  • Front Desk Manager

    Jan 2016 - Sept 2017

  • Senior Front Desk Administrator

    Jan 2015 - Jan 2016

  • Front Desk Administrator

    Apr 2014 - Jan 2015
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  Grand Hyatt Tampa Bay

  Sept 2018 - Jan 2019

  Front Desk Agent

  Guests’ check-in and check-out, monitor all the V.I.P.’s and other requests of arriving guests, ensure hotel policies and security requirements are met, cooperate with and check the communication between other hotel departments. Control guest reservations and payments, answering the inbound calls, data entry, cash handling and invoicing.

• 

  Devin Cahn Assoc Inc

  Aug 2019 - Feb 2022

  Inside Coordinator

  Customer support over the phone and email. Processing orders, warranty claims, and samplesorders. Monitoring, and resolving customer, vendors inquiries, and shipping discrepancies. Filing processed orders, claims, new literature orders, and other documents. Data entry, and shipment tracking. Creating digital marketing campaigns, flyers design, and animated promotional flyers. Assisting in organizing annual report. Coordination, and support of 5 sales reps.

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  Pascale Exhibits

  Sept 2022 - now

  Digital Marketing Manager