Ryan McIlhatton

Experience

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  Copytext

  Jan 1998 - Jan 2004

  Sales Manager

  Build long term relationships with assigned customers, help them with any issues, and continually help them with a positive, customer-centric attitude. Provide proactive strategy with these assigned customer accountsWork with customers to ensure they are leveraging the latest technological enhancements effectively and finding value in our servicesWork closely with Directors, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issuesBe a customer advocate while capturing customer feedback and reporting requests to operations, management and directors. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growthDevelop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processesMaintain a revenue base by managing account retention and renewalDrive upgrade revenue through increased product adoption and increased usageManage customer and partner activity, risks and growth opportunities in Customer Success Portal and submit accurate weekly forecasts to Directors Show less

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  Interactive Office

  Jan 2006 - Jun 2007

  Director Sales Operations

  Leading and driving new business for an award-winning, office solutions company.Lead & managed a team comprising of new business development managers, technical experts, customer success managers and project managers to ensure the successful role out and implementation of solutions pre and post sales. I was involved with recruitment; training and development of key staff by leading and coaching, cost management, marketing and the overall sales strategy for the company. The role was focused on driving high quantities of new clients in Scotland, inc – Fire Service, Sheriffs Office, Government and Healthcare.Skills and Responsibilities:Problem Solving and Resolution, Expectation Setting, Listening & Seeking to Understand, Level Headedness, Solution Knowledge, Empathy, Grit (Tenacity), Patience, Time Management, excellent communication skills, and the ability to remain calm and collected during difficult situations, Client Relationships, Business Development, Operations Management, Service Delivery, extensive CRM experience - MS Dynamics / Accelerate / Goldmine, Process Improvements, SaaS / Cloud / MS Office, Motivating Team Members, Pipeline Management, KPI’s and Milestones, Strategy Development & Implementation, Account Management & Retention, Project Management Show less

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  The Asdon Group

  May 2007 - May 2022

  Solutions Account Manager | Managed Print | Digital Dictation |Voice Recognition

  Specialising in technology solutions, I managed and developed the business' largest clients within UK & Ireland.Driving internal conversations within the wider Asdon group network of subject matter experts, service & operational teams, led solution consultants and professional services to ensure the best outcomes for clients. As Customer Account Manager it was my responsibility to ensure the project was delivered on time and on budget, using my significant industry experience in project management.I have broad IT experience and a sound awareness of technology and strategic trends and their potential impact on current & future projects. Specialising in IT, Digital Dictation Cloud, SassS, Telecoms - I managed and developed the business' largest clients within the UK. Specifically in Legal, Healthcare (Public & Private). A trusted advisor to clients through negotiating and managing relationships with senior stakeholders including C-suite executives. Leading the business development process, executing large, complex proposals and managing all commercial and contractual negotiations Show less

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  Almac Group

  May 2022 - now

  Clinical Supply Manager / Global Project Manager

  - Generation and Management of project timelines through MS Project/ GANT Charts / GAID logs to ensure the successful progress tracking and delivery of the project.- Clear communicating with the wider to achieve common study goals- Budget: study timelines preparation, keeping within scope and the clinical development plan- Risk management & assessment and where needed risk mitigation steps- Ensure compliance with GxP / GMP / GDP principles and Regulatory Requirements from governing bodies such as the FDA, MHRA & HPRA.- Supporting Business Development teams by managing client relationships.- Supporting Quality teams in Quality Investigations.- Manage & hosting of client Business Review Meetings.- Supply Chain Management.- Lead customer facing contact for the successful delivery of multiple concurrent Global Clinical Trials.- Escalation path for clients and project teams where necessary.- Delegation / management & development of workload, creating strong working relationships across a range of internal teams.- Management and oversight of commercial drug and ancillary component procurement to support Clinical Trials.- Monitoring and control of projects within agreed budgets.- Generation and management of customer Technical Agreements to ensure responsibilities are agreed and documented by all parties. Show less