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RENUKA WARE

RENUKA WARE

Retail Manager

Followers of RENUKA WARE479 followers
location of RENUKA WAREPune, Maharashtra, India

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  • About me

    Global account manager#GAM, Customer success manager for India & APAC, CRM Global service Provider. Partner development. Wireline data & Voice, Saas, data center.

  • Education

    • Pune University

      -
      Master of Business Administration - MBA Marketing

  • Experience

    • Aditya Birla Group

      Nov 2010 - Dec 2013
      Retail Manager

    • Vodafone

      Aug 2013 - Aug 2015
      Assistant Manager

      Telemarketing manager, call centre head

    • Tata Tele Business Services

      Aug 2015 - May 2023
      Customer Relationship Management Specialist

      Partner development managers west, Account manager, Retention manager

    • Tata Communications

      May 2023 - now
      Global Account Manager

      Responsible for premier global customer relationship management to understand their business needs for a long-term partnership.• Educate customers on active product features, service offerings, and commercials.• Manage escalations of technical issues in a timely and proactive manner (fast-paced & often high-pressure environment)• Support response and resolution metrics, and coordinate improvement plan to identify clients at risk of cancellation and execute the proactive plans with a singular focus to retain them. • Contract renewal management.• Coordinate new requirement opportunities with sales, product & commercials team.• Regular interaction with customers for new opportunities & existing contract renewal.• Focus on customer satisfaction scores for support and product.• customer advocate in influencing product roadmap and improvements.• Align with customers on key indicators for measuring success.• Advise customers of opportunities to connect with their end customers on new products or service upgrades. • On a regular basis, review premier customers internally to identify & articulate the value of service.• Manage action plans to close gaps in service delivery or product satisfaction.• Ensure service delivery plans are aligned to customers’ needs.• Execute, monitor, and coordinate repricing modules for designated clients.• Strong relationship management and problem-solving skills. • Oversee voluntary and involuntary churn metrics for a global market that may cause the client termination.• A good understanding of CRM platforms and technology.• Provide training and guidance to new joiners Show less

  • Licenses & Certifications