Rajan Jangral

Experience

• 

  Tata Cargo Motors Ltd.

  May 2016 - Jun 2017

  Assistant Manager

  1. Shop floor management and team management of technicians and service advisers.2. Customers handling and ensure customer satisfaction.3. Daily organize of morning meeting and discuss safety and new service circulars.4. Manage FSB, warranty and AMC claims in Siebel CRM DMS software.5. Provide trainings to team of technicians/service advisors on new product/technology/process.6. Ensure profitability of workshop through activities like service campaigns, thorough check-up checklists implementation, engine health check-up campaigns, recon engine, selling AMC, bringing accidental business etc.7. Monitor and improve PSF and CPSC scorecards continuously. Show less

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  Shriram Pistons & Rings Ltd.

  Jul 2017 - Jul 2019

  Service Engineer

  1. Responsible for aftermarket service of west region i.e. Maharashtra, Gujarat, MP and Chhattisgarh and ensure customer satisfaction.2. Analyse fail parts, manage, settle and generate credit notes to customers through SAP client 500 software.3. Joint organize of service and marketing activities for mechanics and boring works like customer meet, get together, stall campaign, van campaign etc. with area managers and sales officers.4. Attend PPM and warranty sign off meetings quarterly with OE customers like Bajaj Auto Limited, Kirloskar Oil Engines Limited and Tata Motors Limited.5. Training of sales team about USPs of new products and technologies launched by company.6. Keep track on competitors’ new product development, pricing and give feedbacks to plant team. Show less

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  Tata Motors

  Jul 2019 - now

  Senior Manager Customer Support

  1. Ensure customer satisfaction through timely delivery of vehicle as per prescribed processes, availability of parts, trained manpower and with proper estimation of cost and time frame.2. Meet key account customers monthly and ensure all their grievances are addressed and resolved.3. Organize customer meets, service campaigns through dealerships/TASSes as per requirements and potential in the territory and aware them of the latest offerings and business developments.4. Provide 24×7 onsite breakdown support and door step service support to all customers through dealerships/TASSes.5. Audit dealerships’ on TML Safety and SHE compliances monthly and quarterly.6. Impart training to technicians and other dealership staff on new products, technologies, processes etc. and nominate them also for plant trainings.7. Audit warranty and extended warranty, AMC and FSB claims biannually.8. Monitor and improve service processes/PDI processes to ensure stipulated turnaround time, good customer satisfaction and PSF scores. 9. Dealer profitability exercises like generate increased vehicle inflow through free service campaign, free washing campaign, parts/lubes discount campaign, fleet campaign, engine check-ups campaign etc. 10. Increase paid revenue through accidental business initiatives like cashless insurance tie-ups, Tata Motors Insurance, parts support etc.11. Ensure proper infrastructure and modernization at workshops by conducting workshop assessment (WAR) biannually and enable grading accordingly.12. Ensure new product readiness at the dealerships/TASSes through training, NPI parts, special tools availability and technology upgradation. 13. Support product sales team with product trials and monitor the performance of new products.14. Reporting of field product issues to plant team, give feedbacks on fail parts, and follow up on improvement of products. Show less