Stefan Racota

Experience

• 

  Acces Computers SRL

  Jan 2004 - Mar 2007

  IT Engineer

  - Electronic repairs of video cards, motherboards, hard-disks and other various PC and server components- Hardware and software troubleshooting of personal computers and servers- Upgrade solutions for different types of hardware- Installing and maintaining operating systems on client’s computers or servers mainly Windows but also Linux distributions with GUI interfaces- Technical support for sold systems by phone email or even in person- Maintenance or repairing of sold equipment in warranty period.- Client advising in acquiring hardware and software Afișează mai puține

• 

  Edge Design SRL

  Jan 2008 - Jan 2018

  - Creating website designs/templates, expertise in software/programming languages such as HTML CSS andJavaScript- Producing sites for presentation purposes and ecommerce sites- Creating mock-ups for proposed project and update them- Installing and configuring WordPress sites choosing and modifying themes- Digital retouching and image editing in Adobe Photoshop- Registering web domain names and configuring the hosting of the website and email services- Working with different content management systems (CMS)- Search engine optimization(SEO) on developed sites or on pre-existing customer sites- Editing content, text and pictures, video and debugging code- Maintaining and updating plugins for websites- Working as a team with other web developers, graphic designers and programmers- Meeting with clients to discuss requirements and/or project progress- Testing and handing the website over to the client- Post-sales technical support- Training client's staff in using the site- Making virtual 3D tours at the client's location from the shooting stage to their integration into the site Afișează mai puține - For servers operating Windows Server for different types of applications: HoReCa server with proprietary software, closed-circuit television - network video recorder from different vendors, web hosting on Apache server, MySQL databases with phpMyAdmin- For servers operating Linux for installing and managing hosting resources with WHM/Cpanel or other alternatives like CentOS WEB Panel- Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, storage, in accordance with standards and project/operational requirements- Creating and maintaining virtual private networks (VPNs) between remote sites using Microsoft Windows or configuring routing paths in routers and switches.- Developing and maintaining installation and configuration procedures- Performing system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes- Reviewing system and application logs- Verifying completion of scheduled jobs such as backups- Creating, changing, and deleting user accounts per request- Repairing and recovering from hardware or software failures- Applying OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities- Providing technical support for both hardware and software issues that can arise- Managing the configuration and operation of client-based computer using Microsoft operating systems- Administrating infrastructure, malware protection software, antivirus etc- Installing and testing computer-related equipment and peripherals- Responding to and resolving help desk requests- Supporting LANs, WANs, network segments, Internet, and intranet systems.- Making recommendations for future upgrades- System performance tuning- Performing administrative and data configuration changes- Creating and maintaining virtual machines with VMware Afișează mai puține - Designing the logical and physical topology of various type of networks : Data, Voice over IP, CATV, CCTV, surveillance systems, HoReCA, smart home networks- Configuring and building data networks over various types of medium UTP/FTP, fiber optic, wireless, coaxial cable- Configuring routers, switches, access points, firewalls from many vendors- VoIP networks and configuring IP phones- CATV networks for distribution of television services over coaxial cable or ethernet cable with specific hardware- CCTV networks and surveillance systems with DVR, NVR and IP cameras- Smart home networks with Arduino technology and different type of sensors- HoReCa networks, administrating POS proprietary software like RKeeper and Expressoft- Maintaining troubleshooting and monitoring all above networks for different clients after the implementation process or the same activities on pre-existing networks- Monitoring networks to ensure flexibility, scalability, redundancy and availability to different type of users- Site surveying and installing wireless mesh networks deployed with APs with the same SSID Afișează mai puține - Providing support for clients remotely via email, phone and chat- Providing support on client’s computer with Remote Desktop or Teamviewer application.- Providing answers to clients by identifying problems, researching answers, guiding client through corrective steps- Improving client references by writing and maintaining documentation- Training staff members on troubleshooting and diagnosing problems- Making hardware recommendations for customers whose machines cannot support the software- Resolving problems by engaging multiple decisions factors and IT operators- Walk customers through the process of installing software on their machines- Providing functional and technical analysis related to client requests- Managing client expectations throughout the problems- Solving problems, escalating to and working with the vendor Afișează mai puține

  • Web Developer / Designer / Programmer

    Jan 2008 - Jan 2018

  • System administrator

    Jan 2008 - Jan 2018

  • Network designer and engineer

    Jan 2008 - Jan 2018

  • Helpdesk / Support Technician

    Jan 2008 - Jan 2018
• 

  Microsoft

  Jan 2018 - now

  - Customer communication & situation management- Driving Cross-team engagement/collaboration- Azure Core Platform (Compute, Storage, Networking)- Application debugging experience (PHP,Python, Node.js, Java, Angular.js, React.js, Vue.js)- Linux Docker images - Azure Application support experiences with- Web servers : Apache, Tomcat, IIS, Express, NginX, Gunicorn - CMS troubleshooting : WordPress, Drupal, Magento

  • Azure App Sevices Escalation Engineer

    Jan 2023 - now

  • Azure App Services Engineer

    Jan 2018 - Jan 2023