Ewa Murphy

Experience

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  CJP - Polish Language Centre

  Mar 2001 - Oct 2002

  Lecturer of Polish as a Foreign Language

  Preparation and Delivery of courses & learning programmes directed primarily at adult and teenage learners, incl. business professionals.Teacher of Polish to German students, aged 6 - 14, at the “Willy Brandt” School at the German Embassy in Warsaw.Translator & Interpreter of Polish – German – English with main focus on business & international education.

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  Freelancer

  Jul 2002 - Jul 2004

  Co-author and Author

  Co-author of a weekly magazine for German language learners, “Easy Deutsch” (in corporation with Oxford Educational Encyclopaedia Limited UK; certificate number: 044554453; ISBN: 83-7325-330-0). Author of Polish-German / German-Polish Dictionary in conjunction with the same magazine.

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  ProfiLingua

  Sept 2002 - Jul 2005

  Lecturer of German

  Specialisation and Teaching Areas: - Primary, Secondary & Higher Education- Professionals Requiring Business LanguageI had responsibility of student preparation for state secondary exams (equivalents to British GCSE and A-levels), as well as International Language Certification of Goethe Institut – “Zertifikat Deutsch” and “Zentrale Mittelstufenprüfung”.I was also responsible for management of linguistic projects such as design of admission, progressive and end-of-year tests for school's national network (including e-learning).Additional responsibility: translations within Polish – German – English with focus points on school's business and education. Show less

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  Gedore UK

  Sept 2006 - Dec 2008

  German Speaking Customer Service Advisor

  Specialisation area: hand and precision tools & equipment.In conjunction with the above position, I was performing duties of an in-house Translator and Interpreter specialising in precision & hand tools, as well as business administration.Gedore UK are recognised as the leading distributor of Gedore tools & equipment in the UK.

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  Craven College

  Sept 2007 - Jul 2008

  German and French Teacher

  Teacher on leisure courses for adults; Levels: Begginers and Intermediate

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  Ewa Murphy Translation & Interpreting (PL, EN, DE)

  Apr 2009 - Nov 2023

  Freelance Translator & Interpreter from English & German into Polish

  Affiliate Member of the Institute of Translation and InterpretingSpecialisation Areas and Experience:- Marketing, Business, Administration- NHS referrals / Occupational Health- Community Support- Sport, Fitness and Wellness- Education- Technical TextI'm always open to assignments in other areas."Ewa Murphy has proved invaluable in her service to British Cycling in translating documents from Polish to English and English to Polish. We have found her work most accurate and reliable.She has conducted this service for British Cycling and the International Cycle Speedway Federation since 2009. Without that quality of service which Ewa has been able to offer, both organisations would have struggled significantly in their communication with their counterparts."Paul WestEvents Development Officer - Cycle Speedwaybritishcycling.org.uk"Ewa helped us enormously by ensuring our promotional brochures were accessible to a wider community. She was professional and friendly to deal with and was happy to make adjustments and amendments as requested. We had really good feedback from local Polish families who benefitted from her translation work and are looking forward to further co-operation".Caroline PorterChildren's Centre Managerwww.northyorks.gov.uk."I have used Ewa Murphy’s translation services on several occasions. Each time, Ewa provided highly professional translation work related to the International Student Exchange Programmes Erasmus+. She has also provided invaluable support in translating higher education thesis on insurance research.I've found Ewa’s services reliable, accurate, and timely, and her personal approach open and amiable.I have no hesitation recommending Ewa’s translation services in her areas of expertise."Wioletta Lesniewska,Head of MFL & Head of Erasmus+ ProgrammeW. Pilecki Secondary Schools Academy in Piotrkow Tryb., Poland Show less

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  BPA Quality UK | Call Centre Quality Monitoring

  Oct 2012 - Jul 2023

  Responsible for overseeing the seamless integration of new accounts within an outsourced Quality Monitoring Framework and Shared Service Centre spanning diverse business sectors: from Fintech and e-Commerce, Sustainable Energy & Utilities, through Automotive, Financial Leasing, Telecoms, Insurance, to Luxury Concierge and Charitable Organisations.Proficiently engaging with external clients, stakeholders and regional vendors (EMEA, AMER, JAPAC, LAC).Adeptly overseeing end-to-end project lifecycles, applying PRINCE2 and Agile methodologies to ensure efficient management. Instrumental in process optimisation & standardisation, and Business Development initiatives.Demonstrated prowess in comprehensive Research & Business Intelligence.Extensive experience in designing and developing Digital Training modules via the Rise.com platform. Skillfully delivering training both in-person and virtually. Track record of Technical Knowledge Transfer.Collaborating seamlessly with multilingual, cross-functional internal & external teams, while also excelling in Team Leadership and Coaching.Expertly analysing qualitative and quantitative data, translating insights into compelling narratives, and offering best practice recommendations. Accomplished in delivering engaging live and virtual presentations to internal and external stakeholders.Utilising in-house software testing, encompassing UAT & Regression Testing, to identify developmental opportunities, income generation, and account growth. B2B SaaS Implementation experience by taking on an advisory role to guide external clients in configuring the most effective QA platforms to meet their needs. Show less - Leading multilingual teams of Analysts responsible for auditing service delivery quality across national and international contact centres (EMEA, LAC, JAPAC), across a wide variety of industries (including FCA regulated sectors).- Ensuring that work assignments are delivered within project parameters and KPIs, to the highest quality and with maximum potential for Added Value, ROI, and account growth.- Managing Quality Assurance processes, Calibrations and Escalations.- Individual & Team Coaching.- Performance Management. Show less

  • Quality Solutions Project Manager

    Jul 2019 - Jul 2023

  • Project Implementation Co-ordinator

    Feb 2017 - Jun 2019

  • New Client Project Co-ordinator

    Aug 2016 - Jan 2017

  • Production Team Leader

    Dec 2013 - Jul 2016

  • Analyst of Customer Service Quality

    Oct 2012 - Dec 2013
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  University of Exeter

  Nov 2023 - now

  Project Manager - PS Connect (SSC)

  Ensuring successful delivery of projects and change initiatives for the University Corporate Services in a new Shared Service Centre.Improving User Experience & Journeys while driving Continuous Improvement.