Roberta Jay

Experience

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  Aflac

  Nov 2003 - Nov 2009

  Licensed Insurance Agent

  Managed broker relations and coordinated servicing agents for broker accounts in territory to increase market penetration with a focus on the small to medium business market. Required ability to understand full range of insurance products. Responsible for maintaining personal book of business as sales agent/account manager. Established YOY growth sales; consistently achieving monthly and quarterly sales quotas.

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  UnitedHealth Group

  Nov 2009 - Oct 2014

  Served as a hybrid Account/Network Manager for senior healthcare product. Responsible for business development, sales, provider relations, contracting and network management activities. Established and maintained strong business relationships with skilled nursing facilities, assisted living facilities, clinics and primary care providers in territory to ensure provider satisfaction and increase account penetration. Hybrid role also included responsibility for lead generation and sales of senior insurance products and presentation of the ISNP model to stakeholders in the course of business development activities. Show less

  • Program Manager; UnitedHealthcare

    Jul 2011 - Oct 2014

  • Account/Network Manager; UnitedHealthcare

    Nov 2009 - Jul 2011
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  Optum

  Nov 2014 - Jan 2020

  Responsible for management of projects and programs to implement new products and product enhancements across channels. Partner with product and operations teams developing product design and clinical model from ideation to deployment. Accountable for engaging cross-functional stakeholders across the organization (compliance, legal, privacy, finance, sales, marketing, technology, human capital) to identify/mitigate risk, secure approvals and drive project to a successful completion. Supported Clinical Affordability Strategy, Program and Execution to deliver (year over year) incremental savings for both medical and behavioral segments. Partnered with key stakeholders to define, develop and execute on improvements. Served in a consultant capacity across a broad spectrum of business segments, programs and products.

  • Program Manager

    Feb 2018 - Jan 2020

  • Solutions Consultant

    Nov 2014 - Feb 2018
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  UCare

  May 2020 - May 2021

  Project Manager

  Responsible for management of cross-department projects that support the organization's strategic growth program. Accountable for engaging cross-functional stakeholders across the organization (operations, regulatory, reporting, provider, etc..) to identify challenges, facilitate solution development and make recommendations as needed to ensure project success.

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  CVS Health

  May 2021 - now

  Director, Trade Relations