Umair Akbar

Experience

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  Al-Maida Hot Food & Market

  Jan 2018 - Jan 2023

  Cashier Customer Service

  Training staff to follow restaurant proceduresMaintaining safety and food quality standardsKeeping customers happy and handling complaintsOrganizing schedulesKeeping track of employees’ hoursRecording payroll dataOrdering food, linens, gloves, and other supplies while staying within budget limitationsSupervising daily shift operationsEnsuring all end-of-day cashouts are correctly completedCoordinating daily front- and back-of-house restaurant operationsControlling operational costs and identifying ways to cut wasteAppraising staff performanceInterviewing/recruiting new employeesInteracting with guests to get feedback on product quality and service levels Show less

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  Year Up

  Mar 2022 - Jan 2023

  Trainee
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  Twilio

  Aug 2022 - Jan 2023

  Intern

  Provided first-level troubleshooting for users utilizing the Service Now ticketing system and toolswithin Google Suite, Okta Admin, Zoom, and AD to better understand and resolve issues such aspassword reset, VPN errors, and permission concerns● Coordinated with the Vendor Management team to oversee and administer IT hardware requests andcontact stakeholders regarding device returns and deliveries● Served as an ambassador at the in-office IT Bar to answer questions from users and external partnerswho are not familiar with IT subjects● Ensured consistent documentation of IT policies, procedures, and user-facing technical instructionsby advocating user experiences in team meetings Show less

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  Empower AI

  Apr 2023 - now

  Desktop Support Technician ll

  Provided second-level technical and hardware support to end-users, efficiently diagnosing and resolving hardware, and software issues through troubleshooting tickets & break-fix.▪ Prepare laptops, mobile devices, and other equipment for new hires, installing software, configuring settings, and ensuring seamless functionality.▪ Identify defective/failed equipment and act as a point of escalation for technical issues with AV conference room equipment.