Rafat Celik

Experience

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  Verizon

  Sept 2012 - Jan 2016

  B2B Customer Technical Support Specialist II

  Served as a B2B Customer Technical Support Specialist, providing live support to business customers using Verizon's VoIP and Internet services. Played a key role in troubleshooting and resolving account issues and technical problems, ensuring minimal disruption to client operations. Delivered expert assistance with two-factor authentication processes, enhancing security and user access control.

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  National Grid

  Feb 2016 - Apr 2017

  Software Manual Tester

  • Played a crucial role in ensuring the quality and reliability of applications built on Salesforce Community Cloud. This involved comprehensive testing of Aura components, Visual Force pages, and reports, utilizing Integration Sandbox to simulate real-world scenarios and validate system performance. Confirmed workflows related to Opportunity to Lead and Quote, ensuring seamless process transitions and data integrity.

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  Swift Global

  May 2017 - Jun 2019

  Software Automation Test Engineer

  • Performed API testing to ensure Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance, validating the security and regulatory adherence of the system. Installed and configured the SWIFTNet Link Network Environment for the Penetration Testing Team, enabling comprehensive security assessments. Installed and configured Elastic Search Kibana on Cassandra Databases to facilitate efficient log analysis and monitoring.

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  Excellus BCBS

  Jul 2019 - Aug 2021

  Software Development Engineer in Test

  Conducted extensive RESTful API tests using Postman and Rest-Assured Libraries, ensuring data integrity, FHIR interoperability, and effective regression testing, which significantly improved the reliability of the company’s healthcare applications. Automated Policy Holders Pre-Authorization clause using Selenium, enhancing the accuracy and efficiency of policy management, thereby reducing manual errors and processing time.

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  Equifax

  Sept 2021 - now

  Salesforce Automation Test Engineer

  Automated Salesforce Lightning Components in Community Cloud using Selenium, significantly improving user interface testing and overall efficiency. Conducted data migration into Salesforce with Data Loader and Workbench, ensuring accurate data transfer and integrity. Performed thorough testing of SFA-based applications on the Force.com platform with Apex, enhancing functionality and performance.