Latonya Thigpen

Experience

• 

  AbilityWorks, Inc

  Jan 2009 - Aug 2010

  Audit Tech Assistant

  • Routinely analyzed data and time records for accuracy and compliance identifying errors and discrepancies before entry into the Client Payroll system.• Performed routine quality assurance audits to ensure accuracy of product invoices utilizing Navision software• Provided oversight and accountability for data migration, calendar management & records management for Assisted Facility Director, Administrative Assistant, and Staff Evaluators

• 

  Merchants Foodservice

  Aug 2010 - Feb 2011

  Customer Service Rep

  • Navigated complex inventory, fulfillment, logistics, and customer management software • Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires• Managed essential relationships with clients by providing prompt and accurate service promoting customer loyalty• Implemented all other duties as assigned by Office Manager

• 

  University of Mississippi Medical Center

  Mar 2011 - now

  IT Help Desk Technician-Intermediate

  • Provides Tier 1 Help Desk Support via telephone, e-mail correspondence, remote support, and in-person for more than 9,000 end users for all technical issues• Performs account changes (name changes, remote access, disable/enable accounts) utilizing Active Directory Users and Computers (ADUC)• Provides temporary access to network and local drives per HR approval • Track problem trends/issues and use data to identify potential operational deficiencies for reporting to Manager and/or Information Technology personnel• Analyze, research, and gather relevant data utilizing Ivanti Web Desk to implement and provide documentation to cross-functional and external workgroups• Manage essential relationships and act as a liaison between users and internal workgroups by providing prompt and accurate service to ensure successful resolutions and promote customer loyalty • Provides supervision, oversight, and accountability for the mentoring/training of Associate-Level team members• Gather relevant data from cross-functional workgroups to create documentation to increase efficiency in daily workflow.• Implement new accounts and troubleshoot related issues to the functionality of Cisco WebEx• Spearheaded special project creating DIS New Hire Orientation presentation Show less