Esther Yong

Experience

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  Citibank Berhad

  Jun 1998 - Jul 1999

  Sales Executive

  Work Description:- Provides direct marketing to end users and corporate clients- Generate new business through outbound calls, appointments and follow up on incoming sales leads.- Maintain revenue goals by quarter and year to date- Identifies, solicits and sells office equipment products and services to current customers and handles new sales inquiries via telephone, email- Follow up with leads generated via customers referral, advertisements, websites and trade shows.Experiences gained:- Good team playing and multitasking capabilities- Proven initiative and ability to work with minimal supervision- Excellent organizational and motivational skillshttps://www.citibank.com.my/index.htm Show less

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  Xpedite System (Inc) Sdn Bhd

  Aug 1999 - Jan 2000

  Sales Executive

  Work Description:- Generate new business through outbound calls, appointments and follow up on incoming sales leads- Maintain revenue goals by quarter and year to date - Identifies, solicits and sells company products and services to current customers and handles new sales inquiries via telephone, email- Follow up with leads generated via customer’s referral, websites and trade shows - Expanded territorial sales by RM5,000 every month- Managed corporate sales account in KL, Selangor and Seremban- Provided customer service to existing customers.Experiences Gained: - Good team playing and multitasking capabilities - Proven initiative and ability to work with minimal supervision - Excellent organizational and motivational skills Show less

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  Singapore Airline Limited

  Feb 2000 - Jan 2002

  Stewardess

  Work Description:- Responsible for all customer service - Responsible for full preparation before flight which included a complete replacement of all on board appliances. - Bridge Watch Keeping (lookout) and watch keeper while on the Transit bay. Experiences Gained: - International and cross cultural Knowledge - Good team playing and multitasking capabilities - Proven initiative and ability to work with minimal supervision

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  Hewlett-Packard

  Feb 2002 - Feb 2010

  Senior Inside Sales III

  Work Description:- Participate in developing mid/long term strategic marketing including field selling cost and productivity for Singapore market- Coach and lead team to align strategies, metrics and execution plans across multiple functions, particularly sales- Responsible for execution and coordination across functional teams of sales and engagement delivery processes including monthly forecast process for orders- Active participant in the management of change: From country-driven to a global business management Vertical integration of Sales and Solutions- Measured on meeting planning deadlines, forecast accuracy and sales processes in place- Maintain revenue goals by quarter and year to date- Manages sales processes to improve deals, orders, customer engagements- Contributes to the development of new ideas and methods. - Provides IT solutions to small –medium organizations which includes selling benefits of the full catalogue of Hewlett-Packard products & selling against the competition- Generate new business through outbound calls, negotiations and follow up on incoming sales leads- Identifying new business opportunities and areas where we can collaborate with our customers and turn that area of collaborations to a win-win situation for both the clients and the company- Identifies, solicits and sells office equipment products namely HP computer, servers, notebooks, printing and imaging products and services to current organizations - Follow up with leads generated via customers referral, advertisements, websites and trade shows.Experiences gained:- Enjoy change and a dynamic environment- A listening heart to the needs and meeting those needs with the available resources- Telemarketing sales in software, hardware and office equipments- Good team playing and multitasking capabilities- Proven initiative and ability to work with minimal supervision- Excellent organizational and motivational skills Show less

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  Elite Professions Sdn. Bhd.

  Mar 2010 - Mar 2015

  Senior Recruitment Consultant

  Work Description:- Responsible in meeting monthly target- To execute placements of candidates for new clients and business secured Engaging daily in sales processes to secure new clients- Responsible of positions from Middle level to the top management level, including General Managers, Managers, IT, engineering background- To do placements and to provide total solutions to clients’ staffing needs, Responsible in all recruitment related matters which include managing the entire recruitment process ranging from job design, advertisement design & placement, sourcing and screening of potential applicants- To handle the full spectrum of recruitment, including pre-recruitment and post-recruitment process; arrangement of interview, interviewing best qualified candidates via face to face or phone interview - To represent both the employer and employee, to manage and retain clients as well as candidates- To build and maintain strong relationship with clients and candidates- To match and negotiate with candidates and clients and ensure the recruitment and selection processes meets the requirements of the business- Job Compilation and provide regular and updated reports of recruitment activities. Implements and maintain Recruitment database as well as collects and collates qualified or potential candidates for current and future needs Show less

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  IBM Malaysia

  Apr 2015 - Apr 2020

  Senior Human Resource Professional (HR Shared Service Center) (Supporting Singapore, Malaysia, Thailand, Vietnam, Indonesia, Australia & New Zealand) Work Description:- Worked throughout the whole recruiting process; such as screening, interview, test scheduling and offer letter creation on Recruitment tool : Kenexa-Brassring- Maintain accurate records of recruitment activities done to ensure audit readiness- Work closely with the in-country HR and recruitment professionals within ASEAN, Singapore, Australia & New Zealand- Serves as the liaison between recruiters, hiring managers, candidates, and other stakeholders- Applied agile practices, problem solving and creative thinking skills for talent acquisition- To maintain and update the candidate database system to record all candidate registration, offers and on-boarding information based on the compliances, KPIs and Business Controls policies- To provide guidance, coaching and knowledge transferred for recruitment process- Experienced in the end-to-end recruitment operation and oversee the IT Technical, Global Financing and Finance Planning recruitment activities- Participated in campus recruitment, internship program with various universities and schools. - Worked closely with Talent Search Team & successfully placement via Agency- Uses social media tools (LinkedIn, Face book, Job Street, Monster & etc.) to create awareness and attract qualified and passive candidates - Worked closely with 2nd line and first line managers to build trust and personal responsibility relationship, to understand workforces need and close the gap in hiring request and placement- Maintained successful placement rate via effective and timely follow up and ensure total client satisfaction- Successful completion of the Talent Acquisition Coordinator Advanced - Badges Completed : IBM Agile Explorer badge, Enterprise Design Thinking Practitioner, Disruptive HR in a Cognitive Era – Essentials & Cognitive Era - Solution Show less Work Description:- The Recruitment Professional is responsible for candidate generation through networking and research. - Worked closely with Hiring Managers to define, develop, and implement recruiting strategies and to provide a qualified candidate pool that support our engagements. - Source for candidates for IT technical job requirements - Manage multiple diverse sourcing channels such as external job portals, social medias, personal Network and referral- Perform queries and searches in Applicant Tracking Databases for qualified candidates - Identify user groups and professional associations which could lead to qualified candidates - Develop a network of referrals by using networking opportunities such as local community groups or professional associations to identify referrals for qualified candidates - Search the internet using search engines, user groups or blogs and other creative techniques to find qualified candidates - Perform phone screening, and submit candidates to the Client focal as assigned - Develop candidate interest for available positions and provide value proposition to win over candidates - Involve in compensation proposal and negotiation with candidates - Represent IBM to join career fairs, career campaigns and other university hiring activities - Keep Applicant Tracking System (ATS) updated at all times - Remain current on IBM business and corporate direction - Perform other miscellaneous duties as required by the management- In charge of fulfilling IT requirements for Global Technology Services in IBM Global Delivery Center Malaysia.- Participates in recruitment process improvements- Coordinates with the Hiring Managers and clients- Involved in Client meetings focused on driving improvements for Recruitment- Back up for team members and other administrative tasks as needed Show less

  • Senior Human Resource Professional (Asia Pacific)

    Jul 2015 - Apr 2020

  • Recruitment Professional

    Apr 2015 - Jun 2015
• 

  HSBC

  Jan 2022 - now

  Recruitment Relationship Manager

  Resourcing & Onboarding Malaysia (Menara IQ, Tun Razak Exchange Kuala Lumpur - Malaysia)HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfil their hopes and realise their ambitions.If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.About HSBC:With headquarters in London, we serve approximately 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries in Europe, Asia, the Middle East and Africa, North America and Latin America.Opening up a world of opportunity. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world for our customers, our people, our investors, our communities and the planet we all share.Listed on the London, Hong Kong, New York and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 187,000 shareholders in 128 countries and territories.Read more about HSBC on our corporate website: https://www.hsbc.com/HSBC Awards website: https://www.about.hsbc.com.my/hsbc-in-malaysia/awardsWork Description:- Manage the entire recruitment cycle, including compliance with internal, external policies, guidelines and to provide cost effective solutions that meet company requirements. - Participating in the development of Human Resources strategy includes close collaboration with internal stakeholders.- Supporting several business segments, including Finance, Audit, Risk & Compliance, Financial Crime Compliance, IT and other functions. Show less