Mitesh Patel

Experience

• 

  Vodafone India Services Pvt. Ltd.

  Jan 2012 - Mar 2015

  Senior Executive

  ->Coordinating with technical teams as well as other process groups such as: Incident Management, Change Management, and Configuration Management to avoid delay in resolution as per the SLA or as per agreement.->End to End information of Technical & Functional Problem Tickets keeping in perspective the primary objective as to minimize the number and severity of incidents and problems, detecting root causes, providing solutions to problems and preventing their re- occurrence->Ensure continuous correction of daily IDOC data failures to preventing negative business impacts caused by problems based on predefined documentation Show less

• 

  People Tech Group

  Aug 2016 - Dec 2016

  Sr support engineer

  Working on the Microsoft project related to DC monitoring as a Problem managerDefining &ensuring to meet the KPI’s (agreed with the Business / Stakeholders) for the process and successfully implementing them with their periodically measurement.Perform predictive data analyzing by using HEATMAPS so as to create proactive problem tickets and avoid future potential priority 1 tickets.Providing data of ageing and bouncing tickets to the team members with specific outliers to work upon so as to resolve the incident within KPI. Show less

• 

  Infosys

  Apr 2018 - now

  - Understanding client's requirement and identifying legacy application data which needs to be further migrated into cloud infrastructure.- Consulting with partners to create unified views on schema and table level to avoid data duplication and data loss.- Writing data extraction jobs using YML scripts in PyCharm, transforming and loading the data into Snowflake using Dagster tool.- Doing data validation using SQL in Snowflake.- Doing CI/CD using Azure as a cloud platform, using Git to push and commit changes to central repository. Maintaining a task tracker to avoid the breach of deadlines provided by the customer. ->Assisting in configuring the python ingestion jobs at the backend through PyCharm and monitoring the same through the GUI tool Dagster. ->Successfully migrated 47% of data for one location and achieved the milestone of on boarding 2 other country based on the team performance. Show less Offshore Change Manger working as the client SPOC for all the Change related request.Change Authority Board core member and representing all the changes from offshore site.Providing daily and weekly updates to the determined stakeholders and keeping the technical teams in loop for any further shortcomings Enhanced the change management tool as per the customer requirement and provided end to end user training to all the technical teams and achieved 30% faster change request creation Orchestrated the onshore Change Management process across technical teams including Storage, Compute, and Cloud; streamlined workflows, reducing implementation time by 25% and minimizing downtime by 40% Facilitated and directed weekly Change Advisory Board (CAB) calls with the onsite Change Manager, ensuring seamless coordination and alignment across cross-functional teams resulting in a 20% decrease in implementation time and 15% reduction in post-implementation issues. Show less - Working as Project Manager for an Australian Telecom service provider.- Performing project orchestration using Amdocs and other legacy mainframe systems.- Deciding project scope and maintaining project timelines by coordinating with customers/stakeholders.- Coordinating with service provision teams, technical teams, and onsite field technicians to achieve project timelines.- Delivering projects including various complex telecom products and services with complexity ranging from scale 1 to scale 5.- Providing training to new joinees and getting them project and task ready within 3 weeks.- Received multiple accolades on team, project, and organization level for delivering project on or before scheduled timeline. Show less

  • End-to-End Data Designer

    Mar 2023 - now

  • Data Engineer

    Oct 2022 - Mar 2023

  • Change Management Specialist

    Mar 2020 - Sept 2022

  • Infrastructure Consultant

    Apr 2018 - Feb 2020