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Lina Radzi

Lina Radzi

Intern

Followers of Lina Radzi277 followers
location of Lina RadziWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Business Application Support | Certified KCS Coach

  • Education

    • Universiti Teknologi PETRONAS

      2007 - 2010
      Information, Communication & Technology Computer Software Engineering

      Group: - UTP Virtuoso Group (UTP's official band as keyboardist)- UTP Keroncong Group (UTP's official Keroncong group as keyboardist)Activities:- Performed twice at the Malaysian Philharmonic Orchestra hall for UTP's Tapestry of Colors event- Performed during convocation day as well as convocation dinners for 3 years- Performed for PETRONAS and UTP's corporate events and family days.- Joined UTP's battle of the bands for 3 years - Represented Computer… Tunjukkan lagi Group: - UTP Virtuoso Group (UTP's official band as keyboardist)- UTP Keroncong Group (UTP's official Keroncong group as keyboardist)Activities:- Performed twice at the Malaysian Philharmonic Orchestra hall for UTP's Tapestry of Colors event- Performed during convocation day as well as convocation dinners for 3 years- Performed for PETRONAS and UTP's corporate events and family days.- Joined UTP's battle of the bands for 3 years - Represented Computer Information System (CIS) department for netball tournament Tunjukkan kurang

  • Experience

    • PETRONAS

      Jun 2009 - Jan 2010
      Intern

      Worked at International Business Unit (IBU), Corporate Planning and Development Division.Trained in SAP to assist with IBU's budget preparation for home office and all country offices.Assisted to welcome and organize various activities for delegates from PETRONAS' country offices around the world for the yearly Karnival Keluarga PETRONAS (KKP) event.Directly involved in building a filing system for IBU.Built corporate montages for IBU's roundtable.

    • ServiceSource

      Feb 2011 - Jan 2018

      Account: DELL Asia PacificBecame one of the focal person to handle a global mailbox which engaged with DELL sales reps. Promoted to Incident Lifecycle Coordinator in 2016 and gained following skills & competencies:- Able to delegate workload to team members- Based on historical data, able to forecast workload volume to strategically plan for workforce capacity- Govern queue management in order to comply with agreed TAT with client- Ensure team members remain vigilant in completing daily tasks Tunjukkan kurang

      • Operation Services Specialist

        Jan 2017 - Jan 2018

      • Operation Services Coordinator

        Jan 2015 - Jan 2017

      • Sales Support Senior Administrator

        Feb 2011 - Jan 2015

    • EAGE (European Association of Geoscientists and Engineers)

      Jan 2018 - Nov 2021

      Responsible for registration setup via EventsAir for global events, Education Tours & Webinars.Plans, schedules & hosts EAGE Webinars globally.

      • Event Planner

        Feb 2019 - Nov 2021

      • Membership Assistant

        Jan 2018 - Feb 2019

    • Swift

      Nov 2021 - now

      Curated and delivered training programs for interns, permanent employees and managers ensuring tailored learning experience that meet diverse needs.Dedicated mentor to interns and onboarding employees with a focus on inspiring growth & fostering collaborative knowledge sharing in a continuous learning environmentPassionate KCS Coach focusing on providing guidance to coachees on the KCS metholody. Working closely with coachees to develop customized approach on how to achieve their individual goals within KCS Tunjukkan kurang

      • Senior Customer Engineer

        Jan 2024 - now

      • Customer Engineer

        Nov 2021 - Jan 2024

  • Licenses & Certifications