Chynna Ungson

Experience

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  UC Irvine Medical Center

  Aug 2010 - Sept 2011

  Student Assistant/Residency Coordinator

  - Obtained successful 3-year reaccreditation of the Residency Program in 2011 from ACME.- Oversaw over 20 resident and volunteer faculty appointments, reappointments and separations; prepared academic personnel dossiers for all faculties with academic appointments.- Provided administrative support including compiling residency program and faculty data for reports (i.e. Dean’s Office reports and State of Department presentations); maintained complete files on all residents and faculty, meeting minutes, and faculty CVs. Show less

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  UC Irvine

  Mar 2012 - Jan 2013

  Endocrinology and CIRM Fellowship Coordinator/Executive Assistant

  - Implemented new documentation and evaluation forms to comply with the New Accreditation System standards; ensured distribution on a quarterly basis to 20 faculty and staff members; created and maintained tracking systems to identify curriculum strengths and weaknesses.- Managed over 150 Endocrinology and CIRM fellowship application; coordinated interviews and worked with administrators to submit annual compliance documentation.

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  Children's Hospital Los Angeles (CHLA)

  Jan 2013 - Sept 2018

  - Achieved a record increase in simulation education hours by 20% in the last year.- Produced a cost savings of over $1.3M by developing in-house simulation courses.- Developed operational guidelines and policies and procedures to improve quality of service and work flow; led team in implementation of improvements by motivating and investing in the development of team members.- Collaborate with multiple departments to coordinate the capital project planning of the new Simulation Center and troubleshoot transition challenges. Show less

  • Program Manager, Clinical Simulation Center

    Feb 2017 - Sept 2018

  • Project Manager, Clinical Simulation Center

    Jun 2015 - Feb 2017

  • Project Leader, Clinical Simulation Center

    Sept 2013 - Jun 2015

  • Administrative Resident, Clinical Simulation Center

    May 2013 - Sept 2013

  • Intern, Quality and Patient Safety

    Jan 2013 - May 2013
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  Kaiser Permanente

  Sept 2018 - now

  In partnership with Area Administrator, oversaw all business aspects of Home Health, Home-Based Palliative Care & Hospice service lines for 3 offices with a combined average daily census of over 1,000 patients, a team of 30 FTEs and an annual budget of over $65M – Hospice Service Line annual net revenue of $27M.• Responsibilities: Led strategic planning across service lines/cross-functional teams by building strong relationships and ensuring continuous improvement across business operations. Collaborated with physicians and front-line team members to meet quality and operational care at home needs. Monitored financial performance, identify, and implemented strategies to reduce costs and improve quality of service/care. Identified workflow improvement opportunities and champion change management/guidance implementation with Regional and Local Leadership. • Accomplishments: Reduced Hospice unbilled Medicare accounts receivable from $5M to $300K (February 2020 to May 2020). Optimized operational processes to manage supply/distribution of PPE to staff during COVID-19 pandemic. Led efforts on contingency planning for operations and staff/member safety during COVID surges and labor union work stoppage notices. Led survey readiness efforts across the agency resulting in successfully passing The Joint Commission Accreditation Organization visit in December 2021 with the lowest number of findings in the history of all Southern California Care at Home offices. Show less Led transformation of Home Health, Home-Based Palliative Care and Hospice service lines across 10 Home Care office locations in Southern California with a combined (internal and external) average daily census of over 10,000 patients. Served as Interim Administrative Supervisor at Baldwin Park branch from December 2019 to February 2020.• Responsibilities: Oversaw on-going analysis of contracted agency performance and utilize collected data to benchmark and vet prospective contract agencies. Conducted observations at agencies to identify variations from best practices and evaluated deviations to ensure timely and appropriate care. Served as Interim Administrative Supervisor for 12 front line staff in a local agency and 2 regional team members. Liaised with contracted agencies to ensure high quality delivery of care. Obtained staff buy-in to execute improved workflows to improve day to day operations and agency performance.• Accomplishments: Established regional oversight for over 95 contracted agencies through development of dashboard to track quality and patient satisfaction metrics. Redesigned contracts workflow in partnership with various Home Care agencies, Medical Centers, and Regional Network Development. Partnered with National Claims to develop and socialize dispute workflows for outsourced agencies resulting in resolution of over $1M in unpaid claims. Developed and socialized new budget tracker to improve financial performance. Completed Associate Improvement Advisor project in reducing Letter of Agreements by 90%. Show less

  • Senior Manger, Care at Home Service Line

    Jul 2022 - now

  • Assistant Area Administrator, Care at Home Service Line

    Feb 2020 - Jul 2022

  • Senior Consultant, Care at Home Service Line

    Sept 2018 - Feb 2020