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Franklin Alberto Morales Serrano

Franklin Alberto Morales Serrano

Food Service

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location of Franklin Alberto Morales SerranoSan José, San Jose, Costa Rica

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  • Timeline

  • About me

    Workplace and Experience

  • Education

    • Disney University

      2007 - 2007
      Hospitality Administration/Management

    • Tecnológico de Monterrey

      2008 - 2008
      Balance Score Card TECNICO

    • Central Michigan University

      2007 - 2007
      Bachelor's degree Hospitality Administration/Management

    • Universidad del Turismo

      2005 - 2010
      Bachelor's degree Hospitality Administration/Management

    • Universidad del Turismo

      2005 - 2010
      Bachelor's degree Restaurant/Food Services Management

  • Experience

    • Walt Disney World

      Jan 2007 - Aug 2007
      Food Service

      • Guest services• Provide food and beverage service, food preparation, Magic Moments for children• Compliance with HACCP standards in food processes• Lead work groups and training of new collaborators

    • Paradisus Playa Conchal

      Sept 2007 - Jul 2009
      Quality Assurance Supervisor

      • In charge of certifications and supervision of different areas (Food and Beverage, Hospitality, Guest Satisfaction)• Management of the quality standards of Leading Hotel of the World (LHW)• In charge of the internal audits to the hotel based on environmental standards and policies.• Management of quality control software (Market Metrix)• SAP knowledge, SIHOT Program, hotel management. • Creation and management of databases.

    • Rosti Pollos

      Jul 2009 - Jun 2010
      Restaurant Manager

      • Responsible for all functions and processes • In charge of human resources, costs, expenses, budgeted sales, merchandise orders, quality standards and safety of the restaurant• Responsible of the proper functioning of the restaurant.

    • Instituto Nacional de Seguros

      Jun 2010 - Jun 2011
      Food and Beverage Manager

      • Responsible for all processes of the Institutional Food service for the INS Headquarter• Responsible for human resources, costs, expenses, sales, merchandise orders, public-bidding processes, etc. • Management of the Administrative Contracting Law• Menu elaboration • Quality standards and safety implementation• Implementation of Institutional Catering Services

    • Sodexo

      Jul 2011 - Jul 2019
      Site Manager

      • Food Service Manager• Responsible for the financial and contractual results established on the operation• Facilities management • Manage 50+ employees• Create marketing strategies• Manage quality standards• Responsible for Occupational Health results of the operation • Manage client relationship **Participated on DAKAR food and beverages coordination, Argentina/Paraguay/Bolivia 2017

    • JLL

      Jul 2019 - now

      • Regional Workplace Manager for LatAm

        Mar 2024 - now

      • Workplace Manager

        Jun 2023 - Mar 2024

      • Workplace Experience Manager

        Dec 2021 - Jun 2023

      • Facilities Manager

        Oct 2020 - Nov 2021

      • Facilities Coordinator

        Jul 2019 - Oct 2020

  • Licenses & Certifications