Donna Conklin, MSM, CAP

Experience

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  Pro Med National Staffing of Wichita Falls, Inc.

  Jan 1995 - Jan 2005

  Director of Operations

  Accounting- Accounts Receivable/Accounts Payable in QuickBooks- Payroll Management- Responsible for hospital and medical facilities invoicing and collections - Responsible for monthly and yearly financial reporting for annual auditOffice Management- Managed and supervised office operations and staff functions- Managed team of 15 medical professionals- Provided exceptional customer service to employees and employers- Served as the liaison between employees and CEO, developed strong liaison network between employees to effectively resolve problems - Analyzed business developments to ensure customer satisfactionHuman Resources- Recruited over 50 qualified candidates, monthly for professional medical positions- Pre-screened candidates and conducted initial interviews to determine eligibility- Maintained all employee files- Responsible for all new hire paperwork processing, including I-9 verification, criminal and professional medical background checks- Assisted in development of employee handbook - Improved employment policies, practices and recommended changes to management- Maintained records for personnel related data, training, OSHA, and performance appraisals- Posted job openings via Internet, newspaper and medical magazine publications- Arranged housing accommodations for travel nurse personnel- Company representative for career/job fairs and business expos- Creative conflict resolution using active listening skills and critical thinking skills- Compiled and analyzed statistical reports to identify and determine causes of personnel problems and development recommendations for improvement Show less

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  Boys & Girls Clubs of Tucson

  Jan 2007 - Jan 2008

  Director of Human Resources

  - Managed all aspects of Human Resources Department for six Boys & Girls Clubs as well as administrative office – over 130 employees (full and part time)- Pre-screened candidates to determine eligibility and conducted interviews for available positions for both part-time and full-time openings- Administered medical benefit enrollment information to staff and process forms with providers, prepare COBRA, Short-term disability, and FMLA paperwork - Administered and tracked pension plan 401k enrollments and conducted orientations to new employees- Responsible for all paperwork including I-9 verification, E-Verify, criminal and professional background checks - Responsible for the presentation of policies and procedures and new hire orientations-Maintained confidential personnel files - Ensured established personnel policies, administrative and program practices and procedures were communicated to staff; assisted in interpretation and enforcement- Knowledge in federal and state employment laws as well as ADA, EEO and OSHA- Responsible for end of year pension census reporting; assisted in Form 5500 filing Show less

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  Spectrum Healthcare Resources

  Jan 2008 - Jan 2009

  Site Coordinator

  - Responsible for the daily administrative management of Spectrum providers, approximately 60 providers- Served as a Liaison between government contracting office and Spectrum headquarters- Customer service to government, contracting officer, clinics, and company representative- Promote and recruit company by conducting site visits with medical candidate- Human Resources duties as on-site representative- Employee relations, leave requests, conflict resolution- Implement policies and procedures with medical professional staff- In-processing new hires coming into contract with Spectrum and working at hospital- Oversee all timesheets are submitted correctly and with proper times noted to satisfy both government and company requirements- Ensure out-processing procedures were followed in accordance with Fort Campbell procedures- Excellent customer service to medical providers as well as government representatives Show less

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  Progressive Directions, Inc

  Jan 2010 - Jan 2012

  Human Resources Coordinator

  - Maintained employee relations - Conducted weekly New Hire orientation- Responsible for all Payroll Processing in ADP software for approximately 300 employees- Maintained employee files, ensuring all employee information is current- Maintained customer service to departments and employees- Responsible for coordinating benefit orientations

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  Austin Peay State University

  Mar 2014 - now

  Academc Assistant to the Chair