Marcelo Zanineli

Experience

• 

  Mercedes-Benz do Brasil Ltda.

  Dec 1989 - May 1994

  Computer Operator
• 

  Debis Humaitá (T-Systems)

  Jun 1994 - Oct 1998

  Trainer

  Specialist trainer of Microsoft tools

• 

  Mercedes-Benz Caminhões e Ônibus

  Nov 1998 - now

  Responsible for Services and Parts Sales for Trucks and Busses of Mercedes-Benz do Brazil; Service Contract Operations, Service Literature, Telemetry, New Business and Customer Experience. Development of a team with high technical knowledge, customer oriented focused on results in 5 regional offices dealing in t/b dealers with 660 sales persons and more than 600.000 customers. Strong experience in set commercial policies & procedures and negotiation of targets (wholesale and retail), and relationship with dealer association and network. Handling after-sales business development of Mercedes-Benz Dealer Network. Consulting function focused on assuring implementation of company standards, planning and executing sales strategies, providing reports, analysis and presentation on important facts and figures for sales staff and sales manager, developing tools and methodologies for advice into the Dealer network. Developed strategies, Improved the process and systems. Coordinated Projects, including the warranty systems. Coordinated working groups, including: claim process, cost control, product performance/figures, and advice to dealer network.

  • After Sales Senior Manager - Service & Spare Parts Sales, CX, Mkt and New Business

    Jul 2023 - now

  • After Sales Senior Manager - Intelligence, Customer Experience & Operations Brazil

    Dec 2021 - Jul 2024

  • Spare Parts and Service Manager

    Jun 2014 - Jun 2022

  • After-Sales Consultant

    Dec 2008 - May 2014

  • Warranty Analyst

    Nov 1998 - Dec 2008