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Hani Nasef

Hani Nasef

Technical Support Engineer

Followers of Hani Nasef4000 followers
location of Hani NasefRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Technical Lead @ Trust Information Technology | PMP | ACP | Pre-Sales | ITSM | ITOM | IAM | IGA | PAM | DataAnalytics | ITIL | CSA | ITIL | SAAS | MCP

  • Education

    • Mansoura University Faculty of Computer and Information Science

      2007 - 2011
      Bachelor’s Degree Computer Technology/Computer Systems Technology Very Good

  • Experience

    • Majestic

      Jul 2009 - Jun 2011
      Technical Support Engineer

      As Technical Support Engineer, my responsibilities included:• On-site technical support and Help Desk service delivered during normal working hours• Responsibility for the administration, maintenance, first level and second level IT support• Optimization of the desktop infrastructure, applications and server infrastructure and supporting network• Defining, applying and overseeing Active Directory Group Policy• Daily health checks and monitoring of IT systems• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Show less

    • SACS

      Sept 2012 - Dec 2012
      Network Support Engineer

      As Network Support Engineer, my responsibilities included:• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Configure Cisco and HP Switches.• Oversee the daily performance of computer systems.• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.• Maintain a record of daily data communication transactions, problems and remedial action taken, and installation activities. Show less

    • Pioneer information techonlogy

      Jan 2013 - Dec 2015
      Systems Engineer

      As a systems Engineer, my responsibilities included:• Manage the deployment and upgrade of IT solutions and services inside company or any customers• Managing / Maintaining (All Servers application, domain servers).• Implementation, configuration and scheduling backup solutions• Setting up Proof of Concept (POC) systems• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT planning timescales and the resources needed.• Diagnosis and resolution of complex IT system and application issues. Show less

    • Trust Information Technology

      Jan 2016 - now

      ●Design, build, and document new systems infrastructure with appropriate resource sizing based on business requirements and following standards and project/operational requirements. ●Manage projects with a specific focus on deliverables, tasks, and due dates.●Participate in the analysis, design, and implementation of future infrastructure systems and services ●Develop – with coordination with unit head – ITSM RFPs and Technical Proposals●Coordinate well-defined written systems, policies, procedures and seeking automation opportunities as much as possible.●Identify risk-related issues needing escalation to management.●Analyze and respond to RFQ and RFP and collect related information from customer to help on identifying project areas and solution requirement●Lead technology planning, design of solutions, and drive the implementation of IT best practices to achieve a competitive advantage●Provide feedback and recommendations regarding technical requirements, timelines, and software concerns so that design decisions are in line with technical expectations●Create project plan, schedule, scope and reporting activities and effectively communicate project goals, objectives, and requirements●Track and report progress of multiple projects at the same time and effectively utilize corporate PM methodology to manage projects●Keep workforce motivated through coaching, mentoring and fostering innovative ideas that add value●Keep up to date with trends in ITSM-ITOM – IAM- UEM Solutions, and the IT industry, including current agile methodologies, to implement the best practices ●Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.●Perform the planned activities to meet the operational and development targets as per delivery schedules.●Identifying and developing new opportunities with clients. Show less As Implementation Project Manager / Sr.Systems Engineer, my responsibilities include:• Develop and maintain implementation and enhancement project technical duties• Manage project with a specific focus on deliverables, tasks, and due dates.• Perform independently with minimal supervision and work with others developing trusting relationships.• Establish project plans for creating, enhancing and deploying, features and functions for Broadview Networks• Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.• Anticipate delays and initiate plans and alternative solutions.• Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.• Administer and evaluate the workflow of implementation processes and provide technical support to all associates.• Implements monitoring and automation tools to serve, monitor infrastructure and applications• Performs analysis on logs and use problem-solving techniques• Gathers customer requirements and map the needs to the accurate solutions• Conducts UAT and ensure processes flow and handle configuration documentation• Provides knowledge transfer sessions for the implemented solution Show less • Doing Pre/Post-Sales activities for services and products • Coordination between IT Operation, IT Service Desk, Project Manager, and Head Office. • Produce, analyze, and reformat project reports, typically related to status updates, scheduling, and follow up and distribute to project stakeholders.• Planning schedules and monitoring the status of projects and tasks and report them to Project Manager.• Implements monitoring and automation tools to serve, monitor infrastructure and applications• Performs analysis on logs and use problem-solving techniques• Gathers customer requirements and map the needs to the accurate solutions Show less

      • Technical Head

        Jan 2023 - now

      • Sr.Solutions Engineer | Project Manager

        Feb 2021 - Mar 2023

      • Implementation Project Manager & Sr.Systems Engineer

        Jan 2019 - Jan 2021

      • Sr.Systems Engineer

        Jan 2017 - Dec 2018

      • Systems Engineer

        Jan 2016 - Dec 2016

  • Licenses & Certifications